The Elephant & Castle Hotel

Lovely room with river view. Very clean and comfortable. Great breakfast choice. Super cooked breakfast. Staff friendly and helpful.

Lift was out of order and was on 2nd floor, had bad knee. But do understand these things happen

Clean and great facilities - a very nice environment to stay

Shower took a very long time to get hot

Friendly staff on the reception. Mandy was lovely and very welcoming

Only that the lift was out of order when we were there but otherwise no issues

Initial interaction with staff on check-in. Moved to a suite due to serious issues with the first room. The suite was fine.

First room (206) was dreadful; the window located directly in front of a VERY bright streetlamp. Said lamp was on 10:30pm - 6:30am and even with curtains closed it lit the room hugely. A fire alarm was beeping every 30 seconds due (I reckon) to the the back-up battery needing changing. Noise from the street (rowdy revellers) until ~2:00 am. Neither of us got any sleep! Complained to the very agressive 'duty manager' the next morning (she's clearly in the wrong job as she couldn't cope with the complaint). She actually ran away from me as I made the complaint. The 'full english' was very greasy. I didn't eat it all..