Very nice property. I may have missed notice of it, but I was surprised after checkout to be charged an extra $22.00. I called to ask about it, and I was told that it was an amenity fee to pay for the "free" coffee and wifi.

AMAZING service by the staff all around! Always a great escape!

I choose the Townsend because of the proximity to the event I had to attend. Also, I am familiar with the Birmingham area and location to family in Bloomfield Hills. Q at the concierge desk was very helpful with locating a private driver due to the Townsend does not have a courtesy vehicle as noted on their website.

Top notch service! Room was a king deluxe , very nice on the top floor. Comfortable, clean, bar well stocked and spacious!

Great one night stay at the Townsend Hotel. Flight arrived late but still serve full restaurant menu in room service until late -- branzino and ceasar was delicious. Great location right in town center and quite. Will be back.

Townsend and surrounding area are always perfect

We love the Townsend. Pillows and amenities were excellent!

I liked the decor and the area. Nice hotel.

The Townsend is the landmark when in Birmingham. It’s classic luxury with the perfect location to shop, dine and walk around quaint Birmingham, Michigan. The bathrooms are updated very nicely and the service is exceptional.

Wonderful. I will be back as often as possible.

classic great location beside a great restaurant

One of the best hotels I’ve stayed in, anywhere. The room was large, loaded with all sorts of amenities, clean, and upscale stylish. Everything in the room worked perfectly. At breakfast in the hotel restaurant, I had perhaps the best eggs benedict ever, including that the toasted English muffin was still a little crispy until the last bite. Service throughout the hotel was prompt, friendly, and professional.

Just great, everything !

Great accommodations. Excellent staff. Wonderful location.

-Worst experience ever-NEVER AGAIN upscale hotel with unqualified poor service and lazy front desk and night shift manager , check -in was awful and discreminated knowing i have disable elder with me . All what we need room close to elevator with window clean view . We were moved to room with depressed little window them to a 2nd room with garbage view in an ally and music play at night then 3rd room with piece of board under the bed look like 3rd world country 1 star hotel making my Mom walk from tower to another knowing that she has mobility difficulty and she is on walker , then we moved to 4th room after i asked for wheelchair ,-very dissatisfied - for almost an hour we were trying to settle in a room to spend our 1 night. Both and especially the manger need to be put demoted and re-training if not fired . Your sorry and apologies mean ZERO for us . You just lost our business , never again and for sure never recommanded

It's a great location...

Beautiful hotel in the middle of shopping district with many choices of restaurants. Hotel amenities were great.

Excellent service & great staff. Location is superb!

Wonderful property, friendly staff.

Things didn’t happen the way it should. Customer service should be first and it wasn’t always.

Everything in this hotel was great except the service in the restaurant. We went for a brunch and the service was so slow. When we asked about our food the waitress replied “ I put the order but I don’t cook them!”. It sounded rude. It took almost 40 minutes to get our breakfast. We asked for some toast but she said it comes all together.

Absolutely amazing!

They went above and beyond to make it an amazing stay!

Great Place

The hotel is very nice , staff are wondefull . The hotel is walking from Coffe shops and bakery and numerous other shops, Fun to stay ,

The rooms were very large and well appointed…really had the feel of a 5 star hotel.

Excellent hotel, very attentive personnel and walkable to everything.

Room smelled -smokey and musty.

Loved it!

The Townsend Hotel is conveniently located in a safe upscale town with many dining options and walkable. Great staff. Will definitely be back.

Amazing Hotel, excellent location! Will definitely return.

Customer service was next level. Every time I needed something I was attended to very quickly. They also gave me a complimentary upgrade to my room which really made the night. Would for sure stay here again.