Hotel Omni Mont-Royal

Extremely good service, in every interaction the staff went above and beyond to make sure we had a great experience!

Hotel Omni Mount Royal offers a blend of comfort and service that makes for a noteworthy stay, though it’s not without its shortcomings. Negatives: Upon arrival, I encountered a few issues that impacted my initial experience. The absence of liquid soap in the shower was promptly addressed, which I appreciated. However, other concerns persisted: the sink stopper was broken, requiring attention, and I had to jiggle the toilet handle to prevent water from continuously running. Additionally, I was disappointed that the staff did not acknowledge my injury at check-in or suggest a handicap-accessible room, had one been available. Positives: On a brighter note, the majority of the staff demonstrated a friendly demeanor, often eager to assist, such as holding the door open for me. Despite my earlier concerns, the room itself was quite accommodating. The bed and pillows provided a comfortable night’s sleep, and the room was spacious enough to maneuver with a knee scooter, which enhanced my overall experience. In summary, while the Hotel Omni Mount Royal has areas for improvement, particularly regarding attention to guest needs and room maintenance, the friendly staff and comfortable accommodations contribute to a generally favorable stay.

Liked the location. Your room windows are very dirty; hard to see out. Was the same condition last year.

Perfect location. Comfortable bed & clean room. Breakfast was delicious.