At check in, the gentlemen was very short and explained nothing about the hotel to me (restaurant's, gym, etc) so I didn't use any facilities or order any food/go to the restaurant. Figured out lighting in room, etc on my own. I travel North America for work, not sure I'll stay here again although it was lovely inside. The bell hop was friendly, everyone else needs a refresher course on customer service.

Such a lovely stay! Highly recommend

Hotel Le Germain Montreal is a gorgeous boutique hotel. I love the 60s design feel to it - very unique. The staff were all very pleasant and my stay was incredible. I highly recommend Le Germaine to anyone wishing to find a unique experience for their stay in Montreal.

The pictures don’t even do this place justice! Perfect location, everything is in walking distance!

Prime location just steps from Rue St. Catherine in the heart of downtown - shopping, restaurants, museums, Place des Arts etc. The Guest Service is top notch and the Le Germain bed/beddings are the sweetest of dreams.

great staff!

Perfect location!

Beautiful interior design. Very clean, very friendly staff.

Amazing, highly recommended!

great hotel! location, facility, service, room . . . all great!

We enjoyed the property, the staff were great, the hotel itself was nicely appointed. There were good restaurants within walking distance. Just an overall enjoyable stay. We would stay there again.

Terrible experience. Only 2 hangars in the closet (for a room that is supposed to have 2 guests), tv wasn’t working / issues with channels and having the tv turning off automatically (now fixed as technician had to come in), wifi not working (now fixed), one side lamp not working (technician had to come in), nespresso machine not turning on (i haven’t bothered to tell them). I went for breakfast at the restaurant - they forgot my toast and when they finally delivered it, it was cold bread and not even toasted. Took forever to get new toast and by then the poached eggs got hard. Service was just not attentive at all… it’s been one issue after another. Also, when checking in, the floors didn’t seem to have been mopped or vacuumed as well. I’m surprised as in the past I’ve stayed at Germain hotels in Calgary and Toronto and it’s been exceptional. Not this trip in Montreal - not the type of experience one would expect from an otherwise high end hotel. Normally i don’t complain / write a review but felt i had to this time.

Loved the location - right next to the Metro. Made it so easy to get to and from the hotel. Would definitely stay here again!

Great stay overall, although a little let down by the fact new towels were provided 3 days in a row even though I had placed the used ones on the one (and only) hook in the bathroom to signify my intent to keep using them. Loved the convenient access to a water bottle filler by the elevators on each floor. Appreciated the option to grab one of the free green apples placed as décor by the elevators.

Great customer service.

Awesome hôtel and location! Great stay!

Great thanks

Only positive thing about that place. I lived I. Montreal for many years and now living in US. It’s my first time booking this hotel and it will now ne in my top 5 in Montreal

Exceptional stay at a beautiful hotel! Loved our room, view and meal at the hotel restaurant- would definitely recommend and stay again.

Great area, unique rooms with great views

Le Germain in Montreal is a nice quiet boutique hotel with lovely, spacious rooms and comfortable beds. The shower system was slightly tricky to figure out. The front desk area needs to be expanded in size and to include more people who can either check people in or attend to questions. There were generally two people there and they were constantly busy. Check in took a while. The restaurant was just “ok” for breakfast. I was hoping for something more creative. I didn’t find a lot of places within walking distance of there to eat so I’m not sure how “walkable “ this hotel is. But overall Le Germain was a nice place to stay.

Location is ideal

Front desk and reception staff were excellent. Unfortunately the hand set of room phone and the safe did not work. Also, thermostat did not adjust and no one came to look at it after our call. The night table had some drink marks on it although the rest of the room was very clean. These are all easy fixes that would significantly improve the experience.

Well situated and elegant

Excellence facility, trendy and clean.

Nicely designed and comfortable. Unfortunately someone left an alarm to ring at 5:30 AM and it rang for an hour. Then the next morning very loud construction noise started at 6:30 AM. The bathroom door stuck and required some fiddling before it only shut part way. If not for the noise, the location is very convenient for downtown and McGill U.

We had great service at front door and desk. Great massage for each of us with muscle issues. Restaurant was good but very small portions staff friendly.

The bathroom door couldn’t open it close properly, no one seemed too concerned.

The housekeeping threw out one of my shopping bags, and when I called the front desk to be able to have it located, they sent someone to the garbage and pulled my bag out and gave it back to me full of somebody else’s garbage on top of all of my things

le Germain exceeded expectations—room was cozy and quiet and had wonderful amenities. The staff was wonderful as well. Would def stay again.

Excellent!

This property is really close to McGill so made visiting my daughter very easy. Walkable to great dining and shopping. Staff was extremely helpful.