Diamond Bay Hotel

Restaurant Manager Henry was very helpful and always seem to know if we needed something. And Mr. Jung Duc Executive Chef was another hero at the restaurant. We do not eat pork so he went out of his way to make something else for us without me asking. Front lobby staff was very kind and made our stay amazing. Very good swimming pool, gym, and the best location in town. Right inside the mall. 10/10. Definitely coming back with my family. Kids friendly as well.

Absolutely spectacular room. We were upgraded to a room with the most gorgeous view and so much space to spread out and enjoy ourselves. We ended up spending more time at the hotel than we planned because it was so luxurious. Loved the pools and the buffet breakfast. Also very grateful to have more secure luggage storage than we are used to while waiting to check in. Staff were great and messaged us on what’s app when our room was ready (2h early with no extra charge). Great location close to the beach and attached to the shopping centre was very convenient.

Agree with other reviewers that the gym on level 4 can cause lifts to be slow and crowded but this only happened in peak times and was worth it for the excellent gym facilities

Very clean

None

The staff were friendly and genuinely tried to resolve issues quickly, which we really appreciated. When we were not satisfied with the room we initially booked, they kindly upgraded us to a higher-category room, and we were thankful for that. Overall, we have always liked this hotel mainly because of its very convenient location, which is why we have chosen it repeatedly. However, after this stay, we are uncertain whether we would choose it again in the future.

The rooms are clearly very outdated. In one of the rooms, the toilet would not refill after flushing unless we opened the tank lid and manually adjusted it. One of the bedside lights did not work at all, and overall the lighting in the room was extremely dim. For a five-star hotel, it was disappointing to find that the bathrobe was torn, and the towels provided daily had burn marks or other stains. Additionally, the outdoor pool area could be better maintained, as there was visible litter, including cigarette butts, even in the water, which was disappointing. There were many small but frustrating issues like these, which significantly affected our overall experience.