The Glasshouse, Autograph Collection

Lush comfort and lovely staff.

A lift was out of action, which made it difficult for a disabled person.

Great hotel. Very comfy and clean. Great location to Eburgh spots. Great staff - David, Davy, and Rob (family member concierges) were fun, informative, helpful in every way and made the stay special!

Nada

Characterful building, much bigger than it appears from the outside. Room was spacious, modern and very clean. Likewise the bathroom with quality toiletries, robes and slippers, underfloor heating, quiet extraction system. There’s a large garden area above the neighbouring cinema. The bar area is cozy and was staffed by two lovely individuals. ALL of the staff seemed genuinely pleasant, friendly and helpful. Just a few minutes’ walk to the railway station and walking distance to the central sights and cultural attractions.

Constant, loud snoring could be heard all night coming from a neighbouring room! This can’t be controlled by the hotel, of course. But the insufficient soundproofing just took the shine off a perfection rating for me. I left the radio on all night to distract me and allow me to sleep.

The location is good, across from the shopping centre and short walk down to the Royal Mile. The rooms are clean and stylish. Two out of the three breakfasts were very nice. Some of the staff were professional and courteous. The tram is literally right outside, that’s handy for going to the airport, but if you are light sleeper at the sound of the tram bell might be disturbing.

Some of the staff were basically untrained. I would expect a better standard at even a three star hotel let alone a five star. There were so many misunderstanding and miscommunications. And at breakfast there would be a missing cup one day the next day a missing teaspoon, and we’d ask for certain things and they would not come out that way. One morning the breakfast was just thrown on the plate, it was greasy and the eggs not cooked. I was offered a gluten-free muffin which is the first day I had it came on the plate. The day of the bad breakfast it was left on top of the cooked food in the plastic wrap! The other breakfasts two were very good and I was impressed with them but the third was quite poor. Maybe it was a different chef that day. Our shower leaked so every time we had a shower, the entire bathroom would flood and we’d have to use two towels to fully dry the floor. The Hotel bar isn’t an actual bar, it’s basically in the middle of a corridor and is only opened for very limited hours. It does not have any beers on tap. For the main Hotel bar it was very poor. The hotel is situated over a Wetherspoons, our room was directly over it, so it’s quite loud until around 10 pm or so. Overall taking an account the level of service, the noise, the shower, and food, I would not consider the standard to be a five star hotel at all. I would not stay here again for any future trip to Edinburgh.