Steveston Waterfront Hotel

Stunning apartment with excellent location and facilities

We couldn’t get into the building or room without code. Wasn’t given a code until we completed online check in. Didn’t know we had to do that. Frustrating experience.

The actual apartment it had everything we needed for our stay

We would have preferred to have had someone on reception during the day at specific times say 10am - 2 pm but were able to make contact via email so had to wait for a reply

The room was a good size and there is lots of amenities. The location was very nice since it’s by the water.

There is no luggage carts and checking in was kind of a hassle because it’s contactless.

Fantastic property in a lovely location. Can’t fault it. Housekeeping staff member was lovely.

Checking in process is awful. We had no data or wifi for a week before our stay so access to the property was impossible. You needed a code to get in and couldn’t get the code if you hadn’t registered on their portal - impossible if there is no wifi or data available to you. It’s an unmanned hotel so had to track down a lovely housekeeper to help but the problem was exasperating as unlike a hotel where you show them a passport and credit card you had to enter these details on a portal ( which we couldn’t access) before getting the passcode. “For incidentals “ - there were no incidentals available and the property had been paid in full two days prior to arrival. There needs to be a better way of checking in for foreign visitors with no internet access We stayed in another place the week before where the passcode was sent to me prior to arrival. That’s all this needed to get straight 10’s