Hanging Gardens of Bali

The staff here was absolutely fantastic, we felt extremely sad leaving, aside from the ambiance and the whole jungle emersion, it is truly an experience to be there. I can’t thank the staff for their hospitality and professionalism to what they do.

Our stay at Hanging Gardens of Bali was unforgettable—not just for the breathtaking views, but for the people. From arrival, you’re treated like family. Smiles are everywhere, and if you’re a fan of Cheers, this truly feels like a place where everyone knows your name. The attentiveness is seamless—leave for breakfast, and your room is perfectly refreshed before you return. The food is exceptional. The restaurant is Michelin-level, and the bakery is outstanding—the croissants are perfect, and the pain au chocolat (pound chocolate) is incredible. Communication is also top-tier. Through WhatsApp, the team shares real-time updates on events, activities, weather, and local conditions—always proactive and reassuring. What stood out most was their care when we became sick. The team checked in constantly, offering tea, water, and anything we needed. They even arranged a doctor to come directly to our villa—professional, knowledgeable, and seamless. The property itself is stunning—lush jungle views, a serene pool, beautiful rooms, spa, gym, and unique funiculars with friendly operators always ready to help. But ultimately, it’s the people who make this place special. When we left, staff—including the manager—came out to wave goodbye. We weren’t ready to go. Sometimes, it’s the family you make along the way—and here, you truly find one.

Breakfast and dinner are superb, every dish on the menu was amazing. Stunning views from the villa and main pool. Service is outstanding, staff is very attentive and address guests by their names. As others noted the rooms look a bit old and requires renovation. For example, the aircon in the villa is very loud. We stayed for 3 nights and enjoyed every moment.

Amazing hotel, room and staff. Location is awesome!