Grand Galata Hotel & Spa

Great location close to Galata Tower, the waterfront as well as to shopping/restaurants. Very helpful staff. Great breakfast. Will definitely stay there again.

Die Mitarbeiter sind sehr sympathisch, höflich, zurückhaltend und jeder spricht hier fließend Englisch. Ganz besonderes Dank an Özge Hilali und Sabri Ömer vom Empfang die einen kostenlosen Late Checkout ermöglichten und mir kurzfristig ein kostengünstiges Taxi zum Flughafen organisierten. Auch Ismail Efe, Rezeption in der Nacht, war außergewöhnlich sympathisch und konnte stets alle Fragen und Wünsche erfüllen. Das Frühstück im obersten Stock bietet allen Gästen einen unvergesslichen Ausblick über Istanbul. Für mich ist dieser Ausblick einmalig. Auch das Frühstück war fantastisch in einem sehr hohen qualitativen Standard. Vielen Dank an Özge Esma Pinar. Das Zimmer war ein Traum, direkt unter dem Restaurant mit außergewöhnlichen Blick auf den Bosporus und Istanbul. Es lohnt sich sehr die Eckzimmer mit der glasfassade zu buchen. Lieben Dank an Sibel, die täglich freundlich und ordentlich das Zimmer aufräumte. Das Hotel wird von Menschen mit viel Herz betrieben, vielen Dank für alles.

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The hotel is in a good location, a short walk to good restaurants and the galata tower. Breakfast in the rooftop restaurant was lovely, staff generally helpful and beds very comfortable. The pool (which was only open on the morning we left) was lovely, just a shame we only got to use it once.

Our airport taxi transfer did not arrive and there was a lot of confusion trying to sort it out which was not fun with a tired 6 year old. Turns out they booked one car for two collections and the driver took the other people. We waited 45 mins to actually get in a car to the hotel (should have just jumped in a local taxi!). After quite a battle the hotel manager waived the cost of the taxi. We ordered our own uber on the return trip! The other issue was that the pool was closed for the majority of our stay without any advance warning. This was the main reason I booked the hotel as my daughter loves to swim, When we arrived late on Thursday we were told it was closed but would open on Friday morning at 10am, it didn’t. Then we were told Saturday at 10am, still not open. Then 2pm, then 4pm, then 10am Sunday. Very frustrating and we only got one 20 min swim as had to leave to catch our flight. No compensation of any kind offered. Seems like we had a run of bad luck!