Beds were out of this world!!

The hotel decor is stunning! The staff were amazing. Everyone we interacted with was kind and very professional. The manager even gave us a complimentary breakfast for my birthday.

I think the price is a bit high but that is any hotel in the Downtown Toronto vicinity so I can't entirely blame Gladstone for that. I was a bit disappointed that the studio king room didn't come with a mini fridge, iron/ steamer, or blow dryer which is quite basic.

it’s so historic and a beautiful art hotel

parking was very poor. you have to watch a video to find out where to park and there is no pedestrian walkway, so you have to walk where the cars drive

The location is perfect to explore the city

They had a private event going on. The lobby was packed with a dense noisy crowd so I could not enjoy the bar. Also, they were offering tours in the hotel so that the upper floors were noisy and occupied by the same crowd. Everytime I was going in and out of the hotel, some bodyguards were questioning me if I was part of the private event and would tell me that I have to go straight to my room to make sure I will not enjoy their event. The room was quite small with no hairdryer.

The Gladstone is a unique property in a central location representative of its lively and eclectic neighborhood. The staff is attentive and helpful. The attention to detail extends to the art collection displayed throughout the property.

Morning construction across the street and a 3am billiard game on the third floor interrupted my night.

The staff was wonderful, helpful and very welcoming. The vibe of the Gladstone is hip, and the boutique size makes it a great choice for friends to stay all together in one small hotel. The old style / driver elevator is cool, and the stairs as an alternative large / wide and good as a walk up option. The interior brick walls in the rooms give a great warm feeling. We loved our large windows in the King Loft room, and the blinds were controlled by remote which made opening and closing easy. The main lobby onsite bar restaurant is small, bright, and great for a Sunday breakfast. For 8 of us, breakfast cost $250 (!!!!). The food was delicious. the Coffee not so much. There is a Tim's close by and a grocery store directly behind the hotel. Communication by text with staff is very efficient.

We didn't like that the bathroom sink was not in the commode room, but rather inside the main part of the room. To wash hands, one must open the bathroom door, and come into the bedroom. Not the cleanest nor private idea. The rooms have no frills. It was shocking after a late night shower, to discover no hair dryers in the room. To have to contact the front desk for a hairdryer after midnight was not fun. Bring your own hair dryer. Upon checkin, and once inside the room, we requested extra hangers, towels, wine glasses, and all came swiftly. The hotel is LOUD!!!!! Maybe it is the flooring, or the lack of soundproofing, but voices noise carried as though the others were inside our room with us! Very early morning noise as all the other hotel guests with kids got up and at em. ...Not a good hotel for romance, nor rest, nor sleep.

everything was great

cost per room per night was extremely inflated given TIFF event

The location is good and the room decor is lovely.

There is little to no sound proofing in the rooms overlooking Queen Street and you can hear street cars running all night. If you are there on the weekend and there is an in house wedding be prepared to have your room rock until 1 am. Even on the 4th floor we could “feel” the music. There were weddings on both Friday and Saturday night. And speaking of weddings, we were there because our daughter was getting married in a venue just down the street. It was very disappointing that the Gladstone in no way acknowledged our daughter’s event. A token chocolate on the bed and a little note would have been nice.They knew we were there for a wedding and that the newly weds were spending their wedding night there. They did nothing to acknowledge it and worse, refused to provide a table and chair in one of the rooms so the hair and make up artists could come in. We ended up having to reorganize and hire drivers because apparently if you aren’t holding the wedding there, they will not help in any way. The staff working there were pleasant enough but there was absolutely no warmth or personal touch. I will never stay there again. Ironically, if you want to take a pet to the hotel, there are services available to support your stay - water bowls etc. But brides? Nothing.

The bed was so comfy!

There was a wild wedding going on, but it quieted down around midnight

Gorgeous, super-stylish room. Very comfy bed. Lovely staff.

room size was good, staff were excellent and very friendly. Hotel was very well kept, the bars and food were good with on site entertainment several times a week.

Nothing

Staff were great.

there was nothing I didn't like.

Didn’t have breakfast this time- this was our 2nd or 3rd time. We love the fact that it is a very happy and elegant place….

Beautiful historic building well maintained. Hotel has so much charm and character. Hotel and Rooms are very clean. Staff was very pleasant. Historic old Elevator was such a pleasant surprise. loved my stay here