pool and hot tub

Room was hot for two days and staff wouldn't change it At one point diesel exhaust was being sent into the room through the heating system

the location was great

the carpet and tub need to be replaced, they were stained and looked worn out, also the table set chairs were stained..

location

staff at reception

The location is fantastic within the village. You can walk to everything. The staff were all very friendly and very helpful. Parking was underground and convenient.

I had booked three rooms for our family: two suites with two bedrooms each as well as a studio suite. The rooms need a refresh. The suites were adequate for our children/grandchildren however furniture was somewhat dated considering the price. One dishwasher was not working in a suite and one sliding balcony door was off its track. The size of the suites worked well for two adults and two children each. The studio was bare bones and not worth the price we had to pay for it. I recognize it was high season for this winter resort but it was not good value for the money. We had to request toiletries as well as toilet paper for our room. I liked the fact that the kitchenette had a compost bin however, ours had a banana peel in it when we arrived. The studio was very basic and very small overall.

Honestly the stay was super uncomfortable. The door isn't sealed so tons of bright light shinning into the room, right where our pillows were. The room was cold even with the heater on (which would turn on and off about every hour and was SOO loud that it woke us up everytime). The fridge inside the room was also going off randomly (like a loud hiss for a long duration of time). The beds were horrible. We honestly were so, so excited to stay at the Delta but so disappointed that we had such a poor experience.

The room was as expected and the staff were all very friendly.

I booked two rooms here and instead of charging me $50 twice I was charged over $2,000 to my card for incidentals. As I explained I felt I was given the run around and the old sorry just wait and it will fall off card and that doesn’t help the fact that I was unable to do certain things that I had planned because of the ridiculous amount that was charged to my card not once, but on two separate occasions! It’s absolutely infuriating!

location, compact furnishing

old sunken mattresses in need of renewal! out of date TV set

The washroom didn't have extra face cloth and no glasses. The dishwasher had dishes and glasses in there. The fan was super loud and it couldn't be turned off. The pool unfortunately was under maintenance which we were looking forward to using. The house keeper didn't come while we were there because we would have asked for more toiletries and missing items for a family of 5. Aside from that the beds were comfortable. Thank you!

location

the room wasn't cleaned once during our 3 night stay.

location is great, the facility is old. there are a lot of food residual at the sink that were not being cleaned

Clean & comfortable, air conditioning in the rooms was a nice addition especially during the heatwave. Staff were helpful.

A bit pricey for the facilities available, but everywhere in Whistler is expensive.

Location and the pool Comfy bed friendly staff

quite run down in the room chairs, dinning table and coffee table all stained and ripped Thought for the price that these would be all clean and in working order