Fairmont Chateau Whistler

Outstanding accomodation that lived up to expectations

Nothing

Easy check in. Great ambiance. Great indoor outdoor pool and hot tub. Location was great. Resort fee included use of their driving range. Fantastic shuttle and car service.

Location and pool area

The toilet was not clean upon checking in . Ridiculous for a hotel that you spend more than $500/ night. They did try to rectify it to give us buffet breakfast and bottle of wine . But they should rethink their standards , even a cheap hotel has clean toilets!

The room and location was good…the town was in walking distance.

When we checked in we were charged for car parking and another charge to enable us to get a shuttle bus into whistler. We explained to the receptionist that we did not want to pay the extra charge for the shuttle bus we were happy to walk into town and she told us that we had too and the cost for this helps with the upkeep of the hotel…all these hidden extras at check in were not a good start to our stay at the Fairmont Whistler. When we checked out we had a different receptionist and she asked us if we enjoyed our stay…we told her that we were not at all happy with the hidden extras at check in and it was a bad start to our stay at the Fairmont Whistler…she said that she was very sorry and told us that we did not have to pay this extra money for the shuttle bus as it was already included in the price we had paid for our room…and she refunded the money to us.