Convenient location and nice facility

Room was pretty small

I've never written any hotel reviews but this one was very frustrating. On the site stated they are "pet-friendly"- VERY MISLEADING. We even mentioned our cat was with us on our family trips in our booking details. None of the staff were even aware until I asked them the process for our cat. They denied our stay because they are actually only "dog" friendly... LITERALLY their Pet Policy is: "Pets are allowed. No extra charges" and then kicked us out with no alternatives but literally "you could try next door..." Additionally, they would not even try to give back the refund until I had to call Booking.com to explain the situation. Thank goodness Booking.com (ya'll pulled through, I don't know why this is your top suggested) also complained to them that their accommodations are confusing. They did not seem professional at all, no accountability taken and defended themselves by saying their website says dogs only... My trip ended up costing more to find a new hotel and wasted few hours figuring this out.

It was a great location and was pet friendly with generally friendly staff

They were late in checking us in at 4p (to be fair, it was a long weekend). I also noticed stains on the washroom wall that had not been properly cleaned (I just wiped it down myself)

Check in time was 30 minutes late. Promised at 4 pm but we finally got the keys st 430.

Right in the center of Whistler

Room a bit small.

Love the location and room we had

The swimming pool location was not ideal. It's in the rear of the bar, and often people smoke/vaping right next to the hot tub/swimming pool where kids are around.

great pool and location. room was a comfortable temp. staff were great.

overpriced

As suggested I phoned and asked for a room on the quiet side of the building becuse I am a light sleeper. Also the parking was easy and able to stay until the end of the skiing day we checked out.

Location

No smart TV

close to everything! staff are friendly.

nothing

I like the place, ambiance, friendliness of staff and most of the amenities, discounts and promos. We will be coming again next year!

The fitness centre although they give complimentary vouchers.