Our suite was large, modern and with good quality furnishings. Reception was friendly and looked impressive. The location was walkable to all the places we needed to get to.

The immediate environment outside the hotel was not the most pleasant. I wanted a late checkout due to a 9pm flight, however a 4pm checkout would have meant paying for another night at the hotel. This is ridiculous compared with all the other hotels I have stayed at.

Excellent location. Yes, there are a lot of homeless in the area, but nothing dangerous, It is part or what Vancouver is.

NA

The staff at this hotel is fantastic. They are friendly, helpful, polite and lovely to interact with.

The "neighborhood", or this section of the city, felt very sketchy. There was a TON of drug activity on the block(s) as well as many unhoused urinating, drinking, doing drugs and camping on the street, in they alley to the parking garage, and around the hotel. It was heartbreaking but we also did not feel particularly safe walking from the hotel anywhere. We also felt like the rooms were smaller than expected based on the photos and it felt like the quality of furnishings, etc were a bit subpar.

Specious and clean rooms, nice restaurant great location

Late check in

The new gym was great

Breakfast was fine Location was great

A but of information in room about what is in the area and how to get about. Overall front desk where off help.

Room was ok. Price was very high for this hotel and room.

I hope I was an exception. I believe I have been charged an extra CAD $130.2 (USD $97.81) for 4 nights' parking fee. Please check the photo below for the detail. I have given BW two chances before I wrote this negative review, but they appear to not be willing to solve my question and give me my money back. The staffs are kind but aren’t responsible for the customer and don’t take the correctness of payment seriously. I reported this issue to the front desk when the time I checked out but the staff just said that USD $97.81 charge is a kind of tax, and I trusted his word and leave the holel. But after doing a simple math calculation last night, I found that explanation is wrong (check the transaction in the attachment), so I made a phone call to BW this morning and told them my case, one staff replied that he will figure it out and contact me, but unfortunately, I still get nothing from them. Beware, every traveler. Good luck. Cross post with Booking.com