close to the beach

room was dirty, bathroom shower was cold, tv kept turning off, bed was hard, could hear everything from outside

Beware, if you plan to cancel your trip for any reason, the hotel will charge you for the first night. When you go to cancel, they give you two options: asking for the cancellation fee to be waived or cancel and agree to pay $306. When your choice is asking for a fee waiver, the hotel will no longer allow you to cancel the reservation. The hotel states they will get back to you within 48 hours. In the meantime, while you’re waiting for their answer, which is always no, they can charge you for two nights instead of one because you were not allowed to cancel and it takes them 48 hours. I had no choice but to except and pay the $309 in order for them to not charge me for a second night. Remember, booking.com agreed and supported me in waiving the cancellation fee due to my circumstance, it was the hotel, who refused Even with the information that was given to them by Booking.com and by me. Beware! They could have done the right thing, however money was more important, $306 and they were still able to rent the room. I cannot support a business where human kindness or empathy is nonexistent. Who wants to support a greedy business where human kindness is an afterthought.

Two days prior to checking into the hotel, my daughter became extremely ill. I sent booking.com her medical record to prove how ill she was booking.com agreed to waive the cancellation fee of $306, however they needed to get the approval of the hotel in order to waive the cancellation fee. In the meantime, I sent the hotel three separate letters, medical documentation, and two phone calls. They were still unwilling and charged the $309. They still had the opportunity to book the room since my daughter became ill and gave them more than a 24 hour notice.

Nähe zum Strand, aber kein direkter Zugang

leider sehr laut von der Strasse zweistöckig, im EG hört man jeden Schritt im Zimmer darüber kein Parkplatz verfügbar bei unserer Ankunft eher Motel als Hotel

Location is great.

The walls are very thin. You can hear every neighbor. Bathrooms could do with an upgrade.

ciao abbiamo soggiornato nel mese di agosto . il prezzo in questo periodo è “ caldo” e lo sapevamo abbiamo scelto questo motel per la vicinanza alla spiaggia di Santa Monica ed al Pier la via la sera è piena di gente , turisti ed è molto vivace e piena di locali Alcuni consigli da tenere a mente per la scelta la colazione non è presente ma solo in reception offrono the e caffè americano a piacimento è nel pieno centro di Santa Monica a ridosso della spiaggia le camere standard sono piccole per tre e sono assenti gli armadi quindi rimane tutto in valigia per la richiesta della pulizia giornaliera della camera dovete inserire la richiesta con la targhetta fuori la porta altrimenti non entrano il parcheggio non è capiente per tutti gli ospiti quindi va prenotato il giorno prima dell’arrivo e costa circa 30$ al giorno è il classico motel americano su zona vivace se cercate altri confort non è indicato … rimarrete delusi . si respira aria californiani per gli arredi ed i quadri le camere sono ben arredare seppur piccole ed il bagno non ha bidet ed è minuscolo buon soggiorno !

The location was ideal

Localização excelente, quartos limpos e organizados e vem atenciosos, voltaria com certeza!!!

Nada

Location, staff helpful and very clean

No air con in room very loud and no sound proofing whatsoever