Beautiful property with friendly and attentive staff.

I absolutely love the bed!!! it was amazing, soft and comfortable

The Phoenician was unable to bill my card before I arrived and canceled the reservation. Even though I had selected pay at the property

the pool was nice and the staff was very friendly.

there was black mold in the vent in my hotel room. The room in geberal was nothing special.

The variety/numerous activities for all

price of meals

new cancelation policy of charging you a full nights stay if you canceled early or had to switch hotels.

The room did not have Kleenex, a pen, cotton balls, or any of the normal amenities

Answered above

The resort is beautiful.

The prices for food was ridiculous. I had 2 pancakes for $20 and 2 eggs for $13. I know resort prices are inflated but that is unbelievable.

There was NO ADVANCE notice that there was an emergency drill. I was told that the common areas had a pre announcement that it was JUST A DRILL. I did not hear any pre announcement IN MY ROOM. I honestly thought there was an active shooter on property. Management was dismissive when I explained this. Then, the next morning at 530am, a leaf blowing grounds keeper woke me up. I was only there for.a week to just get some much needed rest. At 545am I walked to the front desk and checked out and immediately went to the Scottsdale Fairmont Princes. After telling my story at my next business meeting with my staff, we have collectively made the decision to remove the Phoenician hotel from our out of town hotel list for our clients, business associates, family and friends. The assistant manager, Deven, sent me an offensive plancating email which I distributed and discussed during our staff meeting. Not one person in attendance could understand his purpose except for irritating an already unhappy guest. The Scottsdale Fairmont Princes actually gave us 2 free spa services to make sure we were able to relax after the Phoenician experience. The Scottsdale Fairmont Princes wants our business. The Phoenician could car less.

Everything Except the Spa.