Check in was smooth with a very efficient and helpful gentleman.

The restaurant/bar was open late which was great but I think that the fellow working could have used some help.

An affordable hotel right next to Union Square. Rooms are modern and comfortable.

Good location

Rooms where too noisy. You heard everything from the street. Also waiting too long for breakfast.

Lovely decor and great location to walk everywhere

We were in a room next to the lift so it was noisy. The staff weren’t very helpful with taxis. The bar/restaurant was expensive - no special treatment for guests. Room was quite dark.

Pretty

No view

It was a bespoke hotel with rooms well decorated. Great location in Union square but away from noise. Bar really lovely.

Room very small. Kitchen not open though advertised.

Beautiful hotel! The rooms were very clean, tidy and great mattresses/duvets. The bar/restaurant had great food and customer service.

This isn't a Palihotel problem...but due to the homeless/drug problems throughout the whole of SF, it is worth putting earplugs in at night as you otherwise you will hear arguments/screaming from outside. Palihotel leave a pair of earplugs on each side of the bed for you, which is a nice touch!

All the essentials one would need. Bar closed early at 10pm.

Parking was difficult for me because I had equipment for work and there isn’t a good place to unload/load in front of the hotel. would have been better if I was there for leisure.

Top clean room! Great location, cozy & nicely decorated room, we were really happy.

Beautifully styled hotel in a good location near Union Square and Chinatown. Staff and Managers excellent. Had a very good chat with the staff and the mangers on the front desk who were all lovely and helpful. I had some concerns when checking in but the manager quickly turned those concerns around and was so approachable and bubbly that it made up for the minor inconvenience I experienced.

Shower was broken in my room- however the manager on shift was excellent and prompt and offered to move my room and compensate me for my inconvenience.

The hotel was decorated very nicely. perfect location

Everything was good for the price

location was excellent

stayed 3 nights and no where to put our clothes. had to live out of a suitcase sitting in the floor

Beautiful and unique property. Welcoming staff who consistently go above and beyond. Great location

My stay was too short

Perfect starting point to explore the city and easy to reach from the airport

Breakfast was ok, nothing special

The staff were incredible, very helpful and courteous, aimed with great recommendations for local spots. The rooms are well equipped with a mini fridge, robes and a seating area which was handy for working remotely.

The last day of my stay the wifi was down, possibly the only thing I didn't enjoy about the stay.

It was a lovely staff which was most helpful. The rooms had a wonderful aesthetic and the bar was pleasant to be in. The location might seem odd at first, just before the tunnel to china house, but it was such a life saver as it is about 15-20 min walk from everything you need.

My only complain was that the beds were a bit too soft, but that is on me for not asking about options for mattresses.

The bar and bar tender were fantastic and super friendly. Very social area.

location, cleanliness, design of the hotel

no safe box in rooms, noisy room, beeping air conditioning, overpriced bar avoid rooms X15, they are next to the janitor's closet, they are noisy as the staff starts cleaning the floors early. one of the staff couldn't answer the simple question how much the total charge will be. i had to ask again another receptionist in the next shift.

Nicely designed room and good vibe; convenient location

Front desk and public spaces could have been more welcoming.

Great hotel in the centre of San Fransisco. A little quirky which I loved. Really comfortable beds and pillows. Clean. would stay again.

A little tricky to get a park in front. Probably wouldn’t recommend if you are travelling by car although I think they can arrange valet parking for you (car goes to a nearby car park)

Beautiful decor, good rooms, beautiful restaurant / bar with good food 😊 Convenient location one block away from Union Square shops and Chinatown.

1) Weird smell as it is next to a couple of restaurants; I suggest not opening the windows. 2) They do not take contactless payment. 3) Reception staff is not too friendly or attentive.

easy, nice looking and clean. super location and friendly staff