Location

Parking fee

Friendly Staff and very accommodating

Just the sounds from the outside are easy to hear

Everything!

Nothing.

The hotel is nice and close to everything

Breakfast was basic

Very clean and professional

Breakfast is ok, I love waffles but none. My only complain was I stayed there for 50 minutes but none of the worker tried to wipe tables that was used and sanitized. I told the concierge at the lobby heading back to the room

Please train the people on breakfast room to not just watch the food area but also to clean and sanitized table that was used as some people bring small messy kids.

I liked the modern style of the hotel, the view, and the comfort.

my brother stayed on the pull out couch, and it was very uncomfortable. of course I understand it won’t be as comfortable as a bed, but you could feel the springs under the bed. I stayed on the king bed, and you could see all the linen on the bed, almost as if it wasn’t fully washed.

Good breakfast

Na

Rooms were not clean

The breakfast was quite ordinary.

The breakfast. Not enough variety. Bland.

Staff was great. Very friendly and helpful.

The place feels a bit dated. It was clean and comfortable, but the carpeys in the hallways need sytetched, and the carpets in the room were dated too. Also, the air conditioning was set to 68, which was too cold and it couldn't be adjusted. We finally just turned it off at night. Howevet, I would stay at this hotel again.

The hotel location is great, there are plenty of yummy restaurants in the neighborhood only one block away (The Smith, Havana, Roka Akor which all serve great food and excellent mojitos …) and most attractions are within walking distance, very friendly reception staff, efficient elevators, huge laundry room. We didn’t use the gym room but it looks good too.

The quality of some of the breakfast items is the only thing I would criticize / the only flaw. Although breakfast is included in the room rate, I recommend they pick better doughnuts or better French toasts for instance. The breakfast selection is fairly wide but some of the items should be sourced from better quality suppliers.

Very close to Riverwalk & festival venue . Very convenient!

N/A

The staff are absolutely amazing and so helpful when trying to navigate around the property. The view of the hotel room was amazing. The elevator and lobby area was very clean and comfortable. The rooms are spotless with great amenities.

Great modern look, comfortable furniture/bed. Located in a great zone, views from my room were just amazing. Complementary breakfast was very complete and fulfilling. The team working was helpful always, spoke in a professional yet friendly tone and was extremely helpful and patient

It was all great, no complaints

Location was excellent, staff were attentive and responsive. We were given early check in with a room upgrade to a higher floor with a good view of the moon and city lights. Breakfast was adequate, but had enough variety.

The facilities could have been more comfortable: We booked a one bedroom king suite, with one bed and one sofa bed for four adults. Our sofa bed had a very thin, tired mattress and when opened took up almost all the space between two walls.

Hotel location was ideal for our activities, within walking distance to the river and lake as well as the L train station. The housekeepers were excellent, they always made sure we had enough towels and coffee and were very nice and respectful. The included breakfast was really good every day we ate there.

I didn't realize I booked a disability room - we hated the bathroom/shower situation - the drains were not sloped enough so water pooled everywhere. It felt like we were in a gym. Also the pullout couch bed was very uncomfortable but I guess they always are.

Mary Ann B Subject: Complaint Regarding Rude Receptionist I am writing to bring to your attention a distressing incident that occurred during my recent stay at your esteemed hotel. I regret to inform you that one of your receptionists, Maya, exhibited extremely rude behavior, which marred my overall experience as a guest. On 6/24, 23 at approximately @3:00pm approached the reception desk check in However, instead of receiving the warmth and professionalism I had come to expect from your establishment, I was met with an attitude that was both dismissive and disrespectful. Maya spoke to me in a condescending tone, and their curt responses displayed a lack of empathy and customer service skills. The incident left me feeling disrespected and undervalued as a guest. It is disheartening to encounter such behavior in an establishment that prides itself on providing exceptional customer service. This interaction with Maya had a negative impact on my overall stay, undermining the otherwise enjoyable aspects of my visit to your hotel. Our credit card was charged multiple times which it was paid ahead

So many headend charges.

Okay..no bacon?

The view..needed two beds...king size didn't work for us!

location only

room not much space and not cooling