Holiday Inn Express Syracuse-Fairgrounds by IHG

The friendliness of the staff and the aesthetic of the room

The location was odd, in a in an area of warehouses. But we knew that when we booked, the description made that clear

Desk & breakfast girls very friendly & efficient! Cleanliness!

Location in middle of nowhere, nothing close. Toilet so low, I’m 6-4. MOST uncomfortable! 🙄

Everything

Nothing

The beds were comfy.

I did not appreciate being charged for the rooms prior to arriving when I specifically checked that I would pay on arrival. When I arrived I told the man that was checking me in, I wanted to switch cards on file. He then told me that he couldn't do that, but would try. When I was checking out, I asked the lady that was helping me to please fix this and credit my card that was originally charged. She stated she did and printed me receipts for the correct card that was charged. I had booked 5 rooms, two of which were paid for by one of the people in my group and I paid for three rooms. When I returned home, I noticed that there were 3 charges on my credit card and two on the card I had originally used to book the rooms. I texted my friend who had paid for two of the rooms and she called the hotel. After that call, the charges were rectified. Then I noticed the card I used to pay for the 3 rooms now only had two rooms charged and there was still one room on the prior card. I guess I should be happy we weren't charged twice for two of the rooms. You really shouldn't charge the rooms until your patron arrives at your establishment. Will never stay there again.