Was a very nice room. Spacious, and clean.

Comfortable beds, great location!

Kitchen staff set off the fire alarm at 5.45am, so we all had to evacuate the building! During this time there was no communication from any staff member. No apology given!! Breakfast was also disappointing!

It is hard for me to say what I liked about our stay. The front desk staff during day time were very personable, and impressive. Location was good.

Internet was terrible, I was not able to get a good connection to check my work emails. The cleaning staff congregated outside our room and were very loud in the morning. The bedding was not made correctly, the matress pad was inside out. We were happy with the front desk staff, aside from the night clerk, she did not greet as you were coming in. Overall, we were very disappointed with this stay, which is unfortunate, because we like the Comfort Inn Brand.

The staff were very friendly and accommodating. Very clean. Everything worked in the room. We had enough of everything we would need in the room. Comfortable mattress. Good breakfast. We would stay there again.

Our room was close to the main road, noisy traffic. Unfortunately being Spring time, ants were coming in from the corner of the floor by our door. They did move us to another room right away.

The hotel was nicer than I anticipated and was directly across from the exit to the highway, so it was easy to get back and forth to downtown Syracuse. Once you get through to the manager they are very helpful.

I booked through booking.com - but then booking.com did not help me at all after the booking when I needed to change my reservation. The hotel told me I had to work through booking.com, so it was a finger pointing session. Finally I got a manager at the hotel who changed the night of my reservation.

Easy off the highway, good value . Partially renovated . If you’re looking for a place to lay your head while traveling, I would highly recommend. The shower was hot, the bed was very comfortable. Facility is partially updated. The carpets could use a little bit of cleaning, my toilet seat fell off and there was no hairdryer in the room. These are small inconveniences for the hundred dollars I spent! breakfast was more than adequate hot eggs sausage home fries, waffles, hot coffee no complaints there.

Listed above

The whole night the heater/air conditioner, sounded like a constant icemaker. After shutting it off, the room got too hot, so I had no choice to keep it on and running very noisily. I tried to call down to inform the front desk, however our hotel phone was not working.

Air conditioner unit.

Breakfast was good. The staff was exceptionally friendly!

Could be a little cleaner. Paint, carpets, etc.

Breakfast was great!!! Breakfast staff was friendly

The toilet was not flushing properly and the plunger did not fix it.

It was on our way to our cruise. Wouldn't stay again

Pulling back the bed covers to find multiple stains on the bedsheet. We went down to the lobby, were offered new sheets, and went back to our room to make our bed. How the stains on the sheet weren't seen by cleaning staff, I'll never know.

We’ve been staying at this Hotel for almost four years now. Only one time did I have a major issue with cleanliness. I ended up staying in my car for the night and called first thing in the morning. They treated me like a queen making sure I approved of the room. Will definitely be back!!!

It snowed and the parking lot could have been a bit cleaner.

I love this property because it is always clean!

n/a

the staff is always there to help in any way.

Great breakfast, very friendly and helpful attendant in the dining area for breakfast. Appreciated how close it was to our destination, and having restaurants so close to the hotel

There appeared to be vomit on the bedskirt and carpet of one of our rooms. A simple cursory look by housekeeping should have caught this. I did appreciate how quickly the front desk clerk found us a different room nearby.

Staff was helpful and friendly! The location was great.

Ceiling was falling down in bathroom, bathroom door was hard to close, made lots of noise and there was a white stain on the floor around the AC unit.