Hampton Inn Chicopee - Springfield

How pleasant, clean, smooth stay

Ac wasn't planned off next time

Pool, breakfast, friendly staff

Our room smelled like a dog. It was very clean, but it must be a pet friendly room and it definitely had the lingering odor of dogs in the carpet

Convenient location, newly remodeled

Nothing

Hotel is beautiful, the location is perfectly around all your needs.

I was there for 4 nights and not once were our bed sheets changed, and our bathroom was cleaned 2 time. I arrived on Thursday, August 20th, and on Friday evening after arriving back to the hotel I inquired about it, I received an apology was told for the inconvenience they would compensate me by giving me 15k Honors Points, and that the bed sheets would be changed on or by Saturday (because they are changed every 2 days) well Saturday and Sunday came and went and nothing was done. Very disappointing and no points were ever received on my Hilton Honor account. Needless to say I will never be back nor recommend this hotel. Sad because it's definitely a beautiful hotel located in the center of all your needs.