Location

No coffee or breakfast , but restaurants around

Room was huge, complete with a large dressing table. Shower area was equally big and good coffee machine. Location of hotel was 15 minutes walk from Niagara falls park so no need to drive there.

Most of the restaurants were closed on Wednesdays so the ones which were open were very busy There was a smell of smoke in the lobby from the smoking areas Im not sure what we got for our $20 resort fee

It was clean and bed comfortable. It had a good view. The staff was friendly.

They would have charged us for "complimentary " water. Those 2 bottles ahould have been free when it says complimentary but there was a cost for them. How are you supposed to make the complimentary coffee without water. Luckily we brought our own. Also the coffee was terrible. They only had 2 sets of towels in our room with 2 queen beds. We had 3 people. We didn't like that the Cafe was on the other side of the casino. We had a 15 year old and had to get a pass just to cross through the casino. The room rate was a bit expensive

Facility was clean and accessible. Centrally located and room was tidy.

The smoke from some guests and the smoking casino was a challenge to be around. There was a strong odor that gave me a headache until we left.

Good location

Not adequate staff

Really appreciate your time and comfort was great.

Breakfast was very good. Wait wasn’t too long

Room was big and the two beds were amazing and comfortable. The view was great but the façade was not clean enough to enjoy it. Casino and restaurants were fun. The falls are accessible in walking distance.

There was a wierd bleach smell around the room. Design a little bit outdated.

The hotel and it's amenities. Our room was very nice and clean. The staff was very accommodating with extra towels etc... The location to the falls. And the kids loved the indoor pool.

The neighborhood! So sad that such a beautiful resort is located right in the middle of such urban blight.

The room was wonderful. Also, housekeeping was very helpful when I called because I left something in my room after checking out.

The lady that checks us in was not that friendly. We were at the Steakhouse Restaurant and our Prime Rib we ordered was over done and was very tough. Not good for a 4-5 star restaurant. Also the breakfast buffet was very bland.

All staff were pleasant except for one woman at the front desk

nonsmoking room but still smelled of smoke

Location and view

Value for the money

Almost nothing.

rooms were unclean. staff was very rude and arrogant. overall it was a disappointing experience.

the staff was super nice!! it was a beautiful hotel!!

nothing

I loved the valet and bell luggage services.

They didn't have a microwave or flip-flops for using the swimming pool

Everything the hotel was beautiful and very clean.