I liked both the front dest workers. I do not remember the somewhat unusual name of the nice lady who checked me out. The person who checked me in Friday evening was named Edward and he did a bang-up job of helping me with the problems that I incurred.

Continuing what I was saying just above, I was initially placed in a room in which the smoke detector battery apparently was running down. It was between 9:00 and 10:00 p.m. and the beeping of the machine was intolerable, so I called and Edward was able to break away in about 15 minutes (apparently, he was working alone at the desk), informed me that there as not new battery and took me to a new room. About a half hour later as I prepared for bed, I found that there were no bath towels (only hand and face towels) at which point I quit preparing for bed and went down to the front desk, informed him of the problem, and he was most apologetic and immediately sought out and gave me a full complement of towels. So, in sum, I very much appreciated his excellent work. On the other hand, these three problems (i.e., a beeping , absence of a battery necessitating a change of rooms, and the towel problem) led to the low marks (see above) I have given on my overall experience. Sincerely, Bruce ("Claire's" husband)

Friendly service from staff

The room smelled like cigarettes and we woke up with sore throats from the air. Not blaming the staff but clearly some guests don’t follow their rules.

The general location was between Seattle and SeaTac.

First room we were assigned had a homeless come out of the room while we were trying to get in. Our key wouldn't work so I went down to the desk to get another key. While my wife was waiting by the room, a homeless person comes out with some food he had cooked and was eating. My wife was horrified and scared. She was all alone. When I got back, my wife said "no way" we were going in there. We went down to the desk and we were assigned another room. The second room that we were reassigned had no hot water. The front desk said they had no other rooms available. The Assistant Manager, a clerk, and the Manager were all very nice and worked with what was available to them. We were given discounts on both separate issues: the homeless person scaring my wife and the second room with no hot shower. We had also noticed that a few of the cars there had been there a while. They were parked along a side of the parking lot but still fairly close to the front desk. These cars should have been a warning to us.

Nothing. No good restaurants nearby

The location was very convenient. The room was decent.

They charged me twice and never removed one of the charges. They argue that it is due to the fact that booking.com is accepting charges that it shouldn't. Don't care. I want my money. The staff were not customer service oriented, much more like "hey man you bought a hotel in the hood what do you expect?" attitude. To be honest that is how the whole vibe was as well. More like a motel than a hotel. Sketchy people, sketchy vibes etc. I'd go there purely if I had business to do and that's it.

Couldn't tell you, they were over booked and turning people away that had already paid for the night.

That we paid for the night just to be turned away at check out because they were over booked and had no more available rooms.

Nothing

Not much, no shower curtain, people partying in parking lot, manager had to sweep out room before we could go in, pop bottles in window sills, in the room..

they were overbooked and didn’t have our confirmed room for us when we tried to check in. they had to relocate us to a sister hotel after midnight with our one and five year old. it was a disaster.

That they made up for your booking. Com making a mistake on my reservation , not happy with booking. Com customer service 🤨

That you as in Booking. Com didn't get my reservation correct, thinking about not using you as a Third party ,. Not happy with you.

close to work location, glad the AC ventilated to the outside

understaffed-WHY is Alisha (Alicia) running around and checking EVERYTHING? I waited 40 minutes to check in while she had to check rooms to be sure they have been cleaned? Alisha is amazing, give her a raise, she handled everyone and everything like a PRO.

location

noisy sloppy upkeep behavior of other guests

You guys charged me twice. I paid on your website and then I was charged again at hotel. I want my money back

location

parking

It was quiet for the most part.

Dirty room, dirty towels, power odor of cigarettes coming from neighbors.

The beds were comfortable.

I ended up at this hotel after my flight was canceled at Sea Tac. The first thing I noticed was the room smelled strongly of cigarette smoke. The room was kind of grungy and the television didn’t work at all. The bed, however, was surprisingly comfortable. The breakfast was nowhere to be seen. It was not mentioned at check in and when I looked for it in the morning I could not find it.