Very neat, clean and up-to-date.

Nothing

Nice building/it was right on the beach, view was beautiful.

All of the staff wasn’t pleasant, food was ok and there were long wait lines, when it was not busy. I was told rooms only had one bed with small pull out or two queens, I wanted a suite (I wanted want was advertised, what I thought I paid for).

¡¡Todo!! El lugar, la atención al cliente, servicio al cuarto, fue una experiencia maravillosa!!

The Ocean view was excellent. The window was dirty however.

Evidence of hasty cleaning. Yes it was Easter Weekend. However, we still expect the room to be clean. Unfortunately the bathroom was far from it. We found a black curly (pubic?? ) hair on the sink vanity. And one beneath the vanity on the floor. There also were hairs on the floor near the sliding door, and one on the shower tile. The towels did not smell fresh. There are waterspots on the shower door, and something spattered on the tile. The hand soap dispenser was empty. We used the shower gel to wash our hands, not aweful but inconvenient. The soap in the soap dish was previously used and returned to its box apparently. The bottom of the box was stuck fast to the dish and the soap was damp. I threw it away. On to the beds. The bottom sheet on one bed had skid marks, yes, and aweful. And there was a hair on the bottom sheet of the other. We slept on top of the bedspreads because of that. Not comfortable in the least. Before we left we undressed the beds in hope that they would be made with fresh linens for your next guests. Going on, multiple pull threads all over the obviously well worn bedspreads. And old stains on the rug. Not at all what we expect from a Hilton Family hotel. We didn't complain. It was Easter, we were tired from the drive, and we did not want drama on our holiday. Please do better. We love that you welcome pets. That and you brand are why we come back. Sincerely, Christine Harnish and David Miles.

The room had a beautiful view of the water with a walk out balcony. The entire room was updated, comfortable, and spacious. The hotel is right on the beach which makes for a quick walk to the ocean. There were many amenities including an indoor heated pool which we utilized. The food was delicious and the bartender, Christopher, was wonderful. The front desk staff was prompt in checking us in and everyone we talked to had amazing customer service.

The only thing I would change is having an extra blanket available in the room for the pull out couch. I did not ask. for one, because I did bring my own. Otherwise, amazing service and exceptional hotel.

The view, the lobby and the staff were nice. The atmosphere was nice the area, had lots of nice places around it

It had a little minor cleaning issues, a piece of food left on the ground, some hair left in the shower.

Room and location was very nice, oceanfront room was lovely. Staff we encountered were friendly and professional. We did hang at the bar for a bit and enjoyed it . Can’t wait to come another time.

Nothing

Very nice and clean room. Beautiful view from every room and dining. Access to the beach and plenty of parking.

A great amount of the plates and mugs in the dining room have chips in them. We were very surprised that almost every plate on the tables had chipped glass. Not the staffs fault I’m sure. Maybe low stock of these things? Dining and bartending staff were excellent!

Hotel is so clean, comfortable bed, clean bathroom, location is the best! Front desk ladies are so friendly n nice.

Nothing.

Everything

No worries

The ocean front balcony view was heavenly. The hotel common areas are beautiful. Room was very clean.

The shower pressure was very weak and there was a weird smell coming from the bathroom most likely the pipes. Wasn’t as bad if you keep the bathroom door closed. Room was small and not as glamorous as I anticipated being as though it is a Hilton. I’d definitely stay here again though because it was very clean. The price was affordable as it was the off season.

The ocean front room was beautiful. The lobby was gorgeous. Had drinks in the bar.

Bartender was distracted by boyfriend? and not attentive. Took awhile to get another drink and our final bill.

Beautiful, clean

The bathroom doors don’t really close cause they are the type that slide shut

Suite had separate bedroom/oceanfront

replace love seat w a larger sofa

atmosphere

hospitality

Very clean and updated. The back porch was also wonderful!

Nothing.

Nice customer service

Awesome customer service

The room was very nice and spacious. Excellent services and staff. Great food service from hotel restaurant and beautiful renovations on Lobby floor. Especially appreciated the Lobby refreshments area. Location was excellent as it was near the Tram ticket booth. I will be returning to the Hilton Garden Inn again when I come to Ocean city, MD

The view!!

The paper thin walls. So noisy

Had a great stay. Would stay with Hilton again

Nothing

being with my family!

the hotel has no charm, its a room to sleep in

Beautiful ocean view!! Renovations made recently are very coastal comfortable. We’d stayed prior under old owners and loved the nostalgia Dunes Manor had. Updates are very nice and hard to beat the location just past the end of the boardwalk.

I reserved and paid for a corner king oceanfront. When we got to the room it was not a corner and had two queens and seemed in quite a noisy hall. I went back down and explained the situation and was quickly given the corner king and the room was wonderful!

Loved the view, the staff, the food, the drinks, the beach access, and how pet friendly it was.

I can't think of anything I didn't like.

Awesome Atmosphere Awesome Staff , Loved everything about this Hotel . We will be back soon

I was surprised with extra fees and deposits. First 50.00 a day in case I use my room as future payment. I didn’t know they budget this, I thought you get charge at the end of bill. Then 15.00 a day for parking. I didn’t know this! Until I am there and have no choice. I liked it better when it was Dunes.

No fees without letting customer know when making reservations

The location was great as it is right on the beach and close to the boardwalk to walk to as well as walk to the Jolly Roger amusement park. The hotel porch was beautiful.

The restaurant service was pretty bad. The food was decent but service was not good. The only person who had any knowledgel was a female bartender whom I wish I could remember her name (dark hair).