The atmosphere, the location was awesome, staff were super friendly, and fast to getting our stuff to us. Beautiful on the inside, rooms were awesome!

Our room, the view out the window was a wall, but other than that we loved it here! We plan to stay again for our browns game this fall.

Nostalgia

N/A

Good location, easy but pricey self parking, that’s it.

Good location, easy but pricey self parking, way over priced. As soon as you enter the building it’s obvious that repairs have been neglected for a long time. Our room was clean, but absolutely no decor and not the slightest HINT at luxury, or even convenience! The staff was nice and that’s the last kind thing I have to say. I can’t believe I didn’t spend an extra hundred bucks and just stay at the Ritz. Paid for a room with a view, and our “view” was of a dark, dirty rooftop, and a bunch of windows. And the “ toiletries”, or should I say, lack there of? Three bottles of bland, suds-less cleanser stuck to the wall. To wash my hands I literally had to step into the bathtub. And the first thing I noticed in the bathtub was a GIANT wad of dark hair stuck to the bathtub and shower combo wall, clearly left behind from the previous guest. This hotel is so bad we got up and left at 6 am. DO NOT WASTE YOUR MONEY.

Staff is good .

Overall cleanliness ! It’s not clean at all! Rooms have dust on study table , night lamp tables , back of the beds , bathrooms ! I felt like I am at my home doing deep cleaning ! Beds were uncomfortable and very small! Found dry peels of orange as soon as we entered the room

Everything

Nothing

Pros 1. Clean Hotel: The Hyatt Regency Arcade in Cleveland maintains a high standard of cleanliness, ensuring a comfortable and hygienic stay. 2. Decent Location: Situated in a convenient spot, it offers easy access to nearby attractions and amenities. 3. Nice and Clean Rooms: The rooms, while not ultra-modern, strike a good balance between contemporary and classic, emphasizing cleanliness and comfort.

Cons 1. Misleading Arcade Association: Although the hotel markets itself as part of the historic arcade - America’s first actual mall - the reality falls short of expectations. 2. Empty Shops in the Arcade: Contrary to what might be expected, about 75% of the shops in the arcade are unoccupied, leading to a somewhat desolate atmosphere. 3. Misrepresentation Post-Covid: The hotel attributes the emptiness to Covid-19, but investigations reveal that the decline in occupancy predates the pandemic. 4. Limited Shopping Experience: If you’re visiting with the intention of enjoying a vibrant shopping scene in the arcade, you might be disappointed as many shops are closed or non-existent. 5. Aesthetic Appeal Only: The arcade still retains its architectural beauty and heritage value, making it a good spot for photography enthusiasts or those interested in historical structures.

Awesome historical building, great proximity to downtown area and Brown’s stadium and great room.

Nothing, it was was great.

The architecture of the building itself was beautiful. The staff was friendly but professional and very accommodating and they kept the facility in perfect condition. We couldn’t ask for a better experience.