The staff on reception were very helpful and friendly at all times. Not much space in the room for our suitcases and not much space for toiletries in the bathroom

One lift was broken the whole of our stay. One evening there was knocking and banging, we rang reception who said there was no maintenance going on. My husband went into the hallway and the door to the electrical cupboard was being held open by a screwdriver, no one to be seen. That is a health and safety issue

I love everything about this property

The pillows gave an illusion ! lol they where fluffy at first but overtime throughout the night they became very flat but i loved everything else

The room was perfect size, very clean and proper. The bed was very comfortable. There was a lot of light comming because of the big windows. The staff was nice. The location is amazing: walking distance to all the center and perfect for all metros, even the airport one! I would stay here again FOR SURE! 100% recommend it!

It’s expensive but all NYC is, so nothing bad to say at all!

Beds and bathrooms were nice and clean. Nice staff.

Broken elevator for 18 floor hotel. I used the stairs because it took a long time if you waited for the one working elevator.

Not Worth for Money

The price and the room location and during the night, it has people loudly shouting and speaking.

Nice location Quiet comfortable room Great staff

Street noise

Centralt till allt man vill se och ta sig till!

Allt bygge i huset och runtomkring!

Close to everywhere all walking distance

Room is so small lol

Breakfast was good

Terrible cable and tv … didn’t get ESPN coverage and didn’t give any notification. Charged for Wi-Fi, room incredibly small and noisy

Comfortable bed, lightning-fast room service, no wait for elevator. Staff are very friendly and helpful. Location is great.

It was too warm even though the a/c was cranking, Room was in need of a fresh coat of paint; scuff marks on walls & bathroom door made it feel a bit dirty. Door handle to balcony was difficult. We stayed here in April and did not encounter these issues. Same corner-king balcony room type, different floor.

There was breakfast? I wish I had been told

Tiny room. Try a Smaller shower, more room for toilet?

exceptional staff

My husband and I love the cleanliness of the property and our room. Also, like how it’s just walking distances to Grand Central, Times Square, Empire State Building, etc.

No complaints on the property. However, shower shampoos, conditioner, and body wash could be better. Having hard time pumping it out from the wall mount.

The staff are nice and helpful. The room was cleaned very well daily.

The view of the back yard wasn’t nice and the worst thing was the super noisy exhaust fans next to our room. The queen bed was tiny - not enough space for two. The bottle with shower gel was empty when we arrived and the shampoo wasn’t refilled next day either even though it was nearly empty. During this journey we have stayed in many different hotels across Japan & US and this one was the worst hotel and the worst value for the money unfortunately.

I had room 1002 Beautiful balcony only complaint no where to sit. I noted to bring a concert chair next time. People were so nice. Every employee from front desk to valet to the man who brought me more towels

Need somewhere to sit and have a coffee on these balconies especially the big ones had to lean coffee on planter.

Perfect location and the staff was amazing!

Excellent service room spectacular

Everything was fine can’t say anything wrong staff listen and speaks

Staff super friendly.

Doesn’t have an in house gym.

i like the welcome graphics on the TV, it was personalised and had good images of new york.

the rooftop bar is not open

Front desk staff was very welcoming and helpful. Easy check-in. Stored my bag easily the next day so I wouldn’t need to bring it with me to my events.

The room I was in was small, but consistent with the square footage, stated on the reservation site. The bed was fairly comfortable. The TV was a little complicated to figure out, in terms of finding the live network stations. Construction outside made the appearance of the street. Rather sad.

we were given a free upgrade to a balcony room as it was memorial weekend which was unexpected! luggage storage was great as we had a late return flight. perfect location, so close to grand central

our towels were changed everyday (which is fine) but they only gave us one set instead of two, our glasses were taken away on night 2 and not given clean ones, the shower took ages to warm up and cobwebs in the corners of the room

Everything was very clean and the beds were super comfortable. I wasn’t expecting my room to be made up during my 2 night stay but it was. Great in room coffee/espresso. The staff was very friendly and accommodating!

It was so quiet! We heard nothing from anyone on the floor… no sneezes or toilet flushes through the wall . The bed was great, and the room was designed intelligently; with the bathroom as far away from the bed as possible. The shower had a rain-shower head AND detachable, and they both worked! The tiny Juliette balcony was just enough to soothe my claustrophobic tendencies, but not dining Al fresco. Plus, there was an actual view from the balcony. It’s just 47th Street, but I’ve paid more for a view of an air shaft or brick wall. Nice staff, great location. Best coffee maker I’ve ever encountered in a hotel room! Cappuccino-style, and actually tasted great, even for tea. No wait for the elevator. Best room service breakfast EVER! Delicious food delivered in less than 15 minutes, (unheard of, right?) with a smile! Expensive, but definitely worth it! Cheers to the restaurant next door!

Honestly, nothing!