The hotel manager, Anthony was really kind and tried to make our stay better. The staff in general was very apologetic and kind. However, it didn't feel like they had any power to make things right.

This entire stay was a disaster and I really wish the hotel would have made as aware of the construction that was happening throughout the building during our stay. I grew up in Salem and was visiting with my parter to celebrate Christmas with my family and I was excited to try this hotel. Every single morning between 6-7am we were woken up to loud drilling noises and hammering that sounded like it was happening in the ceiling right above us and the walls around us. We were given a new room, which ended up being even worse. The one week we were able to take off and relax ended up being a trip with little sleep, no ability to sleep in late or even relax in the hotel room, as the construction went on all day. We were told there would be no pauses in the construction and the noises would continue throughout our stay. This all felt like a scam for them to continue to make money throughout a remodel. You need to let people know that this is what their experience will be like when they are paying $700. The blue of this stay equated to $100, and I don't even know I would spend that much for a week to experience a daily headache. The ONLY mention of construction is on their Facebook page and is absolutely buried. Otherwise I couldn't dig up any info or communications around this massive several year remodel project for a small 4 story hotel where you can hear every noise. Unfortunately, I only have the ability to post photos in this review and the videos I have show how disruptive this construction was.

The room was very nice, spacious, well equipped, the hotel was pleasant, well located since it is close to the most striking attractions in Salem. Parking at no additional cost is also a good service.

It is not facing the sea as its name indicates, however the place does not disappoint

A plus for everything, especially for the reception

Location and facilities

Pillows were the only big downfall.

Rooms were updated and spacious. Location was good and the valet electric car was a nice extra. Manager was pleasant and seemed passionate about greeting guests. Young boy who drove us in the valet also was eager to help accommodate.

Aside from the manager one morning (I assume that’s who she was), I was never greeted with a smile or any acknowledgment whatsoever. Very little “hospitality” from the front desk associates. My room was only cleaned one time. We even made sure to be gone during the main cleaning times so we weren’t in the way. When they did clean we didn’t receive clean wash rags to replace the dirty that were taken. One of the comforters were taken off one bed and used on the second bed because the original one it was made with had some sticky like substance that I don’t even want to speculate about. When the room was made up, the comforter was just folded on the ground next to the bed which I found odd. It felt as though maybe housekeeping was spread thin. There was again some sort of clear gooey substance in the bathtub that I steered clear of. At one point there was entertainment on the patio but was told it was a private event so we could not sit out there - for the rate I paid I’d like access to the amenities that were advertised. I also noticed rates had significantly dropped from the time I booked so that was disappointing that I paid more for a lesser level room than others paid for upgraded rooms.

The hotel was very nice. The bar and bartender were very kind. Plus the drinks were tasty. First hotel I've stayed in with robes for us to use.Very excellent bonus. Beds were comfortable and so were the pillows. Location was great. Everything we planned to do was in walking distance.

Trying to figure out how to get to hotel parking lot was not t h e easiest. Ended up going around the block 3 times.

very helpful staff, handy for a quick supper as we arrived quite late. convenient for downtown and the historic district

Breakfast service was excellent though food was mediocre. Location and free parking was good

Receptionist at check in was ignorant. No eye contact, abrupt and unwelcoming, on phone whilst processing check in