comfortable bed, good A/C, clean, good location, good parking

The fire alarm went off at 4am and the staff were incredibly unhelpful and not at all sympathetic. I spoke to one guest who was staying there for a month and he said the fire alarm had gone off in the middle of the night FOUR times during his stay. To me this is unforgivable. A hotel has ONE job and that is to provide a place for guests to SLEEP. There is no way to justify allowing this issue to go unremedied.

Location is excellent for being close to University of South Carolina. It’s very clean and has great parking. Staff is very nice.

Bedding is not enough. Would be better to have some think blankets or a warmer comforter.

beautiful hotel, loved the room

person on reception desk not the best-mumbled even when we asked him to speak up and $13 for parking is not Columbia standard-especially on he weekend

Location

Holes in curtain, Pennies found in bed. At midnight had to go BACK out to car to put in the parking pass. Tired and didn’t want the hassle. Fire alarm went off.

Nice location, clean

parking- wish there were more spaces at the property. I had to park on side of the road.

The staff were super friendly and we loved the outdoor leisure areas! also loved the close proximity to the concert venue we were in town for.

nothing

The house keeping was atrocious in responding to any needs. We started with a room that wasn’t cleaned well, the bathroom wasn’t supplied with toiletries and when we finally received towel they did not give us enough for the number of guests in our room. The next day we had to ask at least 5 times throughout the whole day for towels. The front desk staff was always friendly, accommodating and as helpful as possible (that’s who personally brought us towels one day after several requests and a full day of waiting). The third day we had to take pool towels so we could shower. Our family wanted to use the ping pong table so the initial front desk employee told my husband to go buy paddles and a ball because he couldn’t locate them. But once a more experienced front desk employee was asked, she made sure she located and supplied them about an hour later. Our kids had a great time with that the last two days.

The house keeping was atrocious in responding to any needs. We started with a room that wasn’t cleaned well, the bathroom wasn’t supplied with toiletries and when we finally received towel they did not give us enough for the number of guests in our room. The next day we had to ask at least 5 times throughout the whole day for towels. The front desk staff was always friendly, accommodating and as helpful as possible (that’s who personally brought us towels one day after several requests and a full day of waiting). The third day we had to take pool towels so we could shower. Our family wanted to use the ping pong table so the initial front desk employee told my husband to go buy paddles and a ball because he couldn’t locate them. But once a more experienced front desk employee was asked, she made sure she located and supplied them about an hour later. Our kids had a great time with that the last two days.

1. For 10 days they didn’t clean my room, or change the sheets or towels. On the 11th day, I had to request it explicitly. 2. Every second day waffle maker was out of order. Today there is no cream cheese. 3. I was not able to wash my clothes, because they have no washing powder and because payment is through some mobile application and Google Pay or Apple Pay services. 4. Plastic utensils of the worst kind. 5. There is nothing around the hotel. To have dinner or buy something we have to drive 7.5 miles. 6. Hotel is in the middle of the renovation.

location was convenient

check in and found out we had to pay for parking had they told us ahead of time it wouldn’t have been a problem also some other issues I rather not put on the internet

Good but not very good

They charged twice besides booking.com charge for the parking (approx $67) and some unknown charge ($128), however I never drove there

Breakfast was good. We had a problem with the door handle and the door being out of square and hard to close. the next morning they had it fixed.

The drink machine was down at breakfast having to wait on something to drink kind of sucked but they did wait needed to be done.

great service. quick check in and out. great breakfast variety.

nothing

Perfect location to downtown! Very clean and friendly staff!

location

I felt safe. The staff were friendly and helpful.

The key wasn't working.

location

I arrived on December 15th at 3pm and did not get a room until 6:45pm. Upon arrival, there only about 5 of us in the lobby. Another 20-25 people arrived after my arrival and all got into their rooms before I did. I had a banquet to attend at 7pm. I arrived there at 8pm. Also, when I finally arrived in my room, the bedside table was dirty.

Location is good for restaurants and shopping close by.

Our first room had a sink full of Rat feces! Had to move rooms! I wanted to leave but all other hotels in the area were booked! The 2nd room didn’t have any curtains, only a very thin shear pull down shade! Made it extremely difficult to sleep past 6:45am, being that our room had direct sunlight at dawn!! The AC unit sounded like a Spaceship taking off every time it came on, VERY LOUD! Made it difficult to fall asleep and stay asleep! Did NOT get very much sleep at all!!!

nice room with all needed, gym, breakfast

location

hot water didn’t work

Everything it was amazing very clean and fresh staff was amazing would definitely stay again Breakfast was great

quiet, clean

shower water pressure non-existent

The service and staff as well as how clean it was.

The A/C unit ran all the time in my room it was very cold, I tried pressing the off button as it has controls and or settings you can select but it never worked.