cleanliness

the thermostats in the rooms were not working properly, they were bouncing from cool to warm not going past 74, we also were asked to be moved due to this issue and the new room also wasn’t warm

The breakfast and the staff were both amazing

My toilet leaked each time it was flushed. We had to request clean towels and tissues. No one was available to bring it to the room, so my husband had to go to the desk to pick it up. Another guest stayed on the pull out couch and found dirty linen on it. For the price that I paid, I thought it would be more accommodating and clean. This was for my birthday weekend, so we made the best out of a bad situation. Not what I expected for that price and location.

the location was superb, staff was very friendly and helpful

rolling power outages, the hot water stayed Luke warm, furniture in the king sweet had crumbs in the cushions when asked to switch room there was no rooms available dishes were still dirty it took over 2 hours for guest services to arrive to eradicate the issues and the need direct guidance and supervision

nice location

The room smelled badly, especially the sofa cushions. I realize the hotel is pet-friendly but there was an awful urine odor

The room was nice

The horrific hotel bar/restaurant rude front desk staff

This was my second time staying at this hotel. We love it soo much!! So clean. Staff is soo helpful. Everything was amazing

Everything was amazing