It was a great location. Lots of room!

Master bath needed to be repainted as the orange walls were peeling off

Der Poolbereich mit Whirlpool, die Liegen und der gesamte restliche Aussenbereich mit Fitnessstudio war herrausragend gut.

Es gab kein Save, im kleinen Bad war das Licht leider nur mit dem Lüfter anzumachen, welcher etwas zu laut war.

No breakfast

Could have been able to get into the room after driving for 8-9 hours and we couldn’t get in and than given directions to a location that was closed and than still not being able to get into the room for a couple of hours and than no place to park

clean, spacious

N/A

I liked where the room was located on the property

People who didn’t even work there were rude and argumentative and then when I went to the staff, they were rude and said they were afraid of them people and then after that, they tried bullying us and picking on us my vacation was horrible when I was at the place. It was only good when I was not there. The pool area was not fun. The people were rude.

No breakfast, we had to do our own

We could not see the sunset from our condo. We were told we could from Vacasa

Great location, wonderful view, quiet.

There were two problems that should be addressed for future guests. The biggest issue was the lack of water pressure in the bathroom - hardly any water in the shower and poor flushing toilet. The second was that the garage door opener didn't work - nor did the replacement.

I liked the location

Very inconvenient getting in to the building when first getting there. Also only 1 key making it difficult for one of my party to get in after her flight was delayed due to weather.

This was a beautifully decorated condo. Each room had its own access to the balcony. We took some amazing groom photos at this location. Everything was clean and perfect. We would stay here again.

We ended up renting a golf cart. Having to pick up and return the gate opener may pose a problem if you are planning to walk everywhere. Would have been nice to have someone meet us at property.

Super quiet. Awesome pool and view . Very safe and secure. Very convenient to everything.. staff and management were superb.

Only had one key to get into the building and we had 6 people in our group. But we managed.

Beautiful grounds,view, spacious unit with necessities

Dated furniture and decor

loved the space

wish we could have cooled down the rooms more.

We LOVED this place! The view of the ocean was stunning and the balcony goes on forever!! Everything was well thought of including the popsicles in the freezer for the kids!

Having to stop at a separate location to pick up keys was a little frustrating - especially since parking at the office was quite difficult.

We were pleased that Coconut Palms was able to accommodate our day-of reservation on Saturday, April 9 due to our flight being cancelled. I booked the reservation and received the confirmation email at 2:39pm. The email stated check-in was at 4:00pm and that another email would follow with additional check-in instructions. We arrived at the rental office at 5:30pm to pick up the keys but the office had closed. The email with additional check-in instructions, including how to access the keys after the office was closed, had not yet arrived. I called the Vacasa number listed in the email and the agent seemed confused about our reservation. She had trouble locating it even though I provided the confirmation number listed in the email. I was put on hold numerous times. After eventually locating our reservation the agent said that she needed to verify my identity. After a lengthy process to verify my identity she provided the code to access the box containing the key to the rental property. The code successfully opened the box, however there was no envelope with our name on it containing a key. The agent said she’d try to contact someone local to Key West to bring us the key. Eventually she was able to reach someone local and then we waited for them to drive to the office to give us the key. After a long day of travelling with my toddler and baby, this experience was stressful to say the least. I would expect issues such as these to arise had we booked a more budget-friendly rental, but not for $1,770 for 2 nights. We also paid an additional $120 for a late check-out. Any consideration for a partial refund would be greatly appreciated. Thank you in advance. Kellie Beranek

Only stayed overnight. Very comfortable

Wish we could have stayed longer.

Beautiful property! Pool area was very nice, great view, apartments were lovely, clean, spacious and very well equipped. They literally had anything you could possibly need.

Road construction outside of the East tower was a bit distracting, but not too bad. The check in and check out process was a little frustrating and confusing. We booked through Booking.com, but the property was managed through Vacasa. We were getting info through Booking.com, had to download the Vacasa App to get more info there, as well as receiving emails and written instructions in our check in envelope. We were constantly trying remember where to find different information. We’re pretty seasoned travelers and do this kind of thing a lot, yet still struggled with instructions for this property more than we have with any other. With that said, the Vacasa staff was extremely attentive and helpful, but the process could definitely be a bit more streamlined.

it was clean and plenty of room

The condo was very nice. Location was excellent.

It was very difficult to get into the unit. The keypad did not work. Many phone calls and didn’t get it fixed until the next day.

Would love easier access like key cards other than having only two key holders to enter the building. Was tougher to coordinate.

There were extra towels to use. Beach was within walking distance (under 10min). Parking was easy. There was a full size fridge in the kitchen.

We had a code to punch into our room, but we still had to go pick up a physical key to actually get into the building. It seemed pointless having a code at all then for the room.

It was old and run down

It was old and run down

Close to everything

There was no decent beach to swim in had to travel to one

Very presentable

Pool, jacuzzi, beach within walking distance.