We have the best room nice balcony view with alps mountains and lake. We enjoy so much the free mini bar & unlimited delicious breakfast.All staff we encounter are very professional and nice.They provided daily housekeeping and its very clean .The bus stop is in front or back at the hotel going to Lugano Train Station. 5 mins walk to the lake. Wifi is okay, everyday they replenish the mini bar and toiletries . Room temperature has aircondistioning .

The bathtub hasn’t handle to get out its kind of dangerous for slippery but doesn’t bother us much but hopefully they will provide 1 day.

Die Ausstattung, das freundliche und hilfsbereite Personal

Mir hat alles gefallen, keine Probleme

Красивый вид из окна, хорошее место расположения. Большая бесплатная парковка

Неприятный запах старого

On arrival, we were upgraded by the friendly receptionist to a suite which was very comfortable with a balcony as well. Relaxing to have extra space as this was around the twentieth accommodation we had stayed in over thirty-five days. The bed most importantly was supremely comfortable. The room was very clean and well maintained. Sufficient power points for all our devices. Warm shower. Complimentary water and soft drinks. One of our main objectives in Lugano was to enjoy the boat trips on the lake. The stop for this was a few minutes’ walk from the hotel with a tasty ice-cream outlet as well if we arrived early. Breakfast was more than sufficient. We ate three evening meals in the dining room. These were well prepared and staff were most attentive.

Everything was what we needed.

Service, gratis upgrade, prettige kamer. Goed Italiaans restaurant. Langer op de kamer mogen blijven.

Douchen in bad! Gevaarlijk, geen antislip mat. Ouderwets.

Excellent property and customer service. Short walk to the lake

Everything was above my expectation. Location was excellent, I did not have yo use my car to go around anywhere. They have big free parking. My room view was outstanding, lake view😍

Breakfast variety and internet speed was slow a bit.

We enjoyed so much the Hotel installations and the staff. The breakfast was so good - in line with everything at the hotel - as well as the restaurant.

Nothing. Everything was perfect. The location, the hotel installations, everything. Make no sense talk about something we "didn't like" when there is no a single one!