Breakfast was great except for the coffee. They should pay attention to keep it HOT all the time. Not the case

Bathroom towels. Small, very old, even with holes on them

Excellent location. Very clean rooms and amenities

Towels and robe were thinning. Could use update.

Friendly staff. Nice suites. Very comfortable beds.

Air conditioning broke down both nights. They fixed it eventually the first night. But on the second night there was no maintenance personnel (they leave after 8 or 9pm and nobody is on call) and the A/C system had gone down in the whole building. It was too hot for us to sleep so we ended up feeling frustrated and tired. Staff could do nothing to help and didn’t sound very fussed about the problem either. Ridiculous for a “luxury” residence.

Excellent location and staff.

location

breakfest could be better

location and staff

bed, sheets, old bathroom

everything

nothing

Our suite was spacious, quiet and clean. Balcony was a plus. Super comfortable bed. Staff was very polite and helpful. The property is based in one of the safest neighbourhoods of SP.

Breakfast was pretty basic.

Extremely clean. Staff very polite.

Location

Location and everything else except for what written above.

Kitchen smell goes into the rooms through the elevators tunnel, reaching the rooms no matter how high floor you're at. If they get to solve that issue, this hotel will be just perfect!