Gute Alternative zum Hotel mit eigener Küchenzeile und sehr gutem Bett

Lage nahe einer vielbefahrenen Kreuzung und eine sanierungsbedürftige Nasszelle

Appart super grand, bien équipé , super facile réservation check in check out et parking

Le mobilier est trop vétuste

Good location, superb facilities,

Handheld showers and kitchen sink was clogging

Nel appuntamento non mancava nulla, wifi perfetto come la pulizia

Non ho trovato nulla da dire

Локация

Шумът

Es hatte eine kleine Küche

Im ganzen Raum hat es gestunken. Die ganze Nacht habe ich Gespräche gehört dehr hellhörig.

The staff working in the building were super friendly. When I couldn't access my room because the code didn't work, they were so concerned and I could see their desperation in wanting to help me, but their hands were chopped off.

It was a very frustrating that I couldn't access the entry door or my room's door because code didn't work. After a long flight and being totally stressed that my luggage never arrived with me, I was very disappointed that I couldn't access the door. Eventually, I was given another room after running up and down the stairs trying to unlock my rooms door after I eventually got in at the front door.

The automatic check in was good, room was clean and spacious.

The staff kept banging and shouting at the door from 9:50 am onwards. We checked out at 10:20 however that 30 minutes was a nightmare. We told her that we are checking out in 10 minutes however she kept shouting that she needs the room now. This is not the kind of hospitality we were expecting at all. The experience would have been good if this incident would not have happened.

Ήταν ένα καθαρό ζεστό ήσυχο ,δωμάτιο μπορείς να μαγειρέψεις και κοντά στα βασικά

Το μόνο που θα ήθελα ήταν ένα σεσουάρ για τα μαλλιά όλα τα αλλά υπήρχαν

Laut spartanisch eingerichtet

部屋が広くて清潔だった

チェックインの手続きが難しかった

La literie et le fait d'avoir une cuisine

Insonorisation inexistante et propreté très limite Le logement fait très vieillot

The Room was very good and met our expectations.

Improvements are needed for the Pillows they are very uncomfortable. The Shower in the Bathroom is too old and the Water is spilling out, absolutely not maintained properly.

Walkable distance to train station. Easy to find using gps. Nice kitchenette. Clean and safe.

No shampoo or body soap. No AC. Next to busy street.

All

They should have kept a bottle of water as complimentary.

The check-in process is terrible, too complicated, impersonal, no staff service, will not book again。and it will affect the whole mood.

Everything was clean. Towels were not provided but the staff was active enough to solve it asap.

Check-in time was too late and check-out time is early. Could be made little more.

Comfortable beds, well stocked kitchenette

If app didn't work, difficult to get into apartment. Poor lighting.

Kitchen facilities.

Check-in app didn't work. Cheap, shoddy furniture. Transparent and flimsy curtains - could not block daylight and sunshine. House notices only in German. No local information about bus stops, supermarkets, shops and restaurants. Definitely CONTACTLESS. Coffee machine (I think) in room but no instructions. After seeing leaflet about the Tourist Card I had to ask for it, instead of being offered. Mouldy balcony. The app describes it as a 'Superior Triple Room' but definitely not Superior. Nowhere to hang the coarse, rough towels.

Worst hotel stay ever, no proper pillows, toiletries ( hand soap), no security, no privacy, un safe, no blinds, no proper curtains. Anyone can sneak into your room, transparent windows

Clean and nice

mobile phone key could create problem if you lose battery

Nice staff , clean apartments , complementary coffee and tea. Size of the apartment were okay .

room upstairs were too hot . mobile key is smart idea but if you lost battery then you're in trouble . Would suggest to use keycard instead mobile key.

Only the position and the free ticket to go downtown Luzern

So hot on summer time and the beds are awful

Location and accessibility

Pillows must be changed. They are dead. I couldn’t sleep

Not far away Luzern station. Adequately equipped. Affordable.

Bad housekeeping. Bad customer service.

The location was great, and the room had a terrace with a beautiful view. Facilities were great, full kitchenette, laundry, and iron. However, there is no hairdryer and shampoo. You will receive a visitor card for the duration of travel to have free transportation and discounts which was very helpful.

No hairdryer and shampoo.

The room space and balcony view was good

1. The washroom basin was not working. Water was logged there so had to use shower for brush also!! 2. The contactless entry is nightmare. One mid night, their wifi was not responding so couldn't detect mobile key. Had to try for almost 30 mins to try to enter the building. We tried reaching staff on the emergency number but it was also not working

The app is terrible. Doesn't work without an internet connection, so we had to get data roaming. Also, the app doesn't tell you it's internet it needs - it just doesn't open. Once you're in, it starts requesting that you download the app again... one of the worst check-in experiences I've ever had. Also, the coffee machine is in a bad need of decaulking. It would only give us a few drops.