The staff are very accommodating and keen to help the customer.

Nothing

The resort was exceptional.. all family members find lot of activitys

Facilities-staff-location

Everything

Beach sand can be improved

What an amazing experience, this was our first time staying at the hotel and we are hooked! The staff, the food, the different venues, the breathtaking views and exceptional standards of service and care.

Nothing! We loved everything.

The facilities

Some of the staff were not up to the mark

The property was amazing; from the reception area,rooms, kids club, restaurants, gym facility and cabanas/main pool area. The kids loved the main pool area. I spent most of my time at the pool bar. The service was impeccable. The staff was very attentive. Daniel was the most amazing host at the pool bar! The breakfast and dinner buffets were the highlight of our stay. The food was fresh and the hotel offered a wide variety of drinks as part of the half board package. The rooms were kept clean all the time. It was my daughter’s birthday, the hotel and our concierge (Shubum) went above and beyond to make her day memorable! The staff who assisted with the complimentary activities (snorkelling and canoeing) were amazing!

There was some miscommunication when our concierge took time off on our last day. We ended up not going to the last activity we had planned. Otherwise a perfect stay.

Overall super

Non

very nice hotel and facilities (many are compliantly). very clean beach and pool and the service on the pool was good. room was very big and clean (regular cleaning throughout the day with very helpful and kind staff). services was excellent. we've asked for private dining to celebrate our friend birthday and the hotel make it for us on time and it was a mazing, with nice food, deserts and setup. they also facilitate having music band for such private gathering. my kids love the only kids club and they give then bag with T-shirt, beach shoes, coloring book & cap. we enjoyed our stay to much. the food was nice, even the staff were very supported and welcoming all the time. especial thank to Mustafa & host kumar for their support and all other staff member. will come again for sure.

nothing

The service was exceptional. Everyone was so friendly and helpful. Food choices were very good too.

Price of the drinks was silly I think. The dinner drinks alone are what you would pay for a full meal at a UK restaurant.

Spacious, green, lenghty beaches, very hospital staff

Almost nothing

hotel grounds was superb

everything was amazing, I have nothing bad to say!

Service was impeccable.

Many complementary activities are there

The place was very nice and staff were always welcoming, service is great. Lots of events going around in the hotel like jazz night, different cuisines a few times a week. The beach is clean and beautiful, every angle of the hotel is different which is nice.

Nothing, taxi is a bit expensive. Tax return at the hotel before leaving at the airport.

Flawless - from the O&O representative greeting us on arrival at the airport until departure. The service, rooms, food, and the spa - all deserve a 10/10

Although it is no fault of the resort, an overall Mauritius comment: the beaches are no Maldives.

My stay at the One and Only Mauritius was nothing short of exceptional, and without a doubt, it easily earns a full 5-star rating. Their exceptional service, best I've experienced, set the tone for an amazing stay. Every morning was a delight with their wide assortment of breakfast options. The amenities and activities were plentiful and diverse, catering to all tastes and preferences. A highlight was Tapasake restaurant, where Manager Michael and Chef Ram made each dining experience truly special. The exceptional service continued with Vinay, our taxi driver arranged by the hotel, who made exploring Mauritius a breeze. In summary, the One and Only Mauritius offers an unmatched experience in hospitality and luxury. Highly recommended for a memorable getaway.

The food at Prime was not great but even then the service was exceptional

The level of service, food selection and attention to detail by the staff was always the best

although there were many activities included as complimentary as part of the stay, we would’ve loved if there are more activities to be done at night (more variety of restaurants and entertainment like traditional dances, etc.)

Overall great ! Nothing really to complain about.

Maybe beach quality.

Almost everything

I love swimming in an adult pool but the one in this hotel was all around the Terrace restaurant so nobody used it. There was a lovely kids pool but it would have been nice to have a quiet swim in a large pool.