Very friendly and helpful staff. Even when there was the occasional hiccup they were quick to troubleshoot. Ai Tee gave us some very good suggestions about where to go. Our room was very spacious and the beds were comfortable. Very quirky decor that gave it a homely touch. We enjoyed being able to bring our takeout dinner and have it in the comfort of the hotel dining room. I'm a vegetarian and it was great having Woodlands restaurant around the corner

The water heater in our room malfunctioned so we couldn't have warm or hot showers. We were given access to an alternative bathroom across the terrace.

1. The staffs here are really kind and supportive! They gave us a lot of local spots/cuisines list which were definitely helpful! 2. The architecture looks amazing love the old town historical atmosphere 3. Close to love lane, Chou Jetty and Mansion museum, etc. you can really enjoy the city walk.

Nope! All good!

Beautiful hotel, lovely staff.

The property is stunning and built around two beautiful internal courtyards. It is an oasis of calm.

Very nicely renovated historic building with lots of space and amenities. Top location very convenient for walking to great restaurants and bars.

The property is well located within the heritage old town. It’s very easy and convenient to find somewhere to eat or just enjoy. The staff are just wonderful. Ai Tee and Kanmani are always available and always willing to help or advise with a smile. Nothing is ever too much for them. They also have a partnership with a very knowledgeable tour guide called Joann. She will help you to know Georgetown with great details as you arrive. The rooms and the property itself is always impeccably clean. The property itself is a heritage Chinese mansion and this is itself a good enough reason to visit East Indies mansions. We enjoyed the breakfast on a couple of mornings and they were great. They offered local dishes and explained what they were, their origin or importance in the local community. We also felt immediately welcomed by an afternoon tea and a delicious nutmeg juice. Not only will we go there again when we visit Penang again, I will also make sure I recommend east India mansions to my friends, colleagues and clients.

Everything was perfect

Amazing facilities and staff—breakfast every morning was varied and delicious. Great atmosphere.

Beautifully restored mnsion. Great staff who were very helpful in our quest to find great street food! The rooms were spacious and comfortable and very clean. Good location within walking distance to most things, although we used Grab a lot, which I highly recommend. So cheap and easy to use.