Palace Gate Hotel & Residence

the restaurant

The Palace Gate Hotel and Residence is located right in the city center of Phnom Penh overlooking a beautiful wat. We had the pleasure of staying in the 9th floor with an amazing view over PP and the hotel staff made our stay very special with a really heartwarming decoration of our room to our anniversary. The hotel's restaurant is a really good choice for local Khmer cuisine and reasonably priced. The hotel is decorated in a nice colonial, dark-wood style and features lots of historical pictures. The pool is a really nice refreshment. You can even use the outdoor spa area of their sister hotel (Palace Gate Hotel & Resort). We could visit everything by foot from this nice central location. Would definetly recommend!

The management team, particularly Bong Chanthy and Prak were swift in providing an upgraded alternative when we had an air conditioning malfunction. Additionally, the service in general was amazingly warm and accomodating. Had a thoroughly enjoyable time during our stay, especially over the valentine period.

The hotel was in beautiful condition and extremely clean. The staff were some of the friendliest and helpful i've ever met. They went above and beyond to help without being at all pushy. The onsite spa was excellent, the staff were so good and great value for money. The treatments were all excellent. The hotel is within easy walking distance of so many local attractions like the Royal Palace, riverfront and s21 genocide museum. The memorial park was also a beautiful place to go and sit in the evenings and watch the locals taking part in mass dance classes, exercise classes, football games and being around families enjoying the area having picnics etc. I would highly recommend the Russian Market in the day which was a brilliant place to go and haggle for everything and anything. A great place to pickup gifts. The night market is interesting especially for food but not much shopping type stalls available but it's well worth a visit. There are virtually always tuktuks available outside the hotel and they're a very reasonable way to travel around and see the sites

The only slight issue we had was with the shower not draining very well but they immediately came and fixed it. On one occasion we used the salon / spa at the sister hotel Palace Gate Hotel and Resort and our experience was bad in total contrast to our hotel. Our hotel manager went out of his way to resolve things which is a true reflection of his customer service.

The hotel manager was exceptional. For some reason I've forgotten his name but if any hotel wants to learn what customer service is they must learn it from the hotel manager who assisted us during our stay at Rate Palace Gate Hotel & Residence. He was just excellent. 😊 :)))

There was nothing I can remember that I didn't like except may be the spread of the breakfast can feature more options.

the hotel lobby, and overall architectural design has quite the wow factor. The gym is exceptional. The rooms are high end. Spacious

the food was underwhelming, and the indoor swimming pool felt claustrophobic

The apartment was great and the beds extremely comfortable. Breakfast was delicious. The staff were excellent. Although there is an indoor pool you can use the sister hotels outdoor pool which was lovely.

Nothing it was all lovely

Service, friendly and great location

Security help me to pick my luggage

Reception

room very comfortable and good location.

breakfast was ok but can be better. limited selections. elevator very slow.

really great staff, professional and kind. Room clean and very comfortable

nothing

the receptionist’s attitude is bad

The property advertise pictures not from the property. They post picture of the outdoor pool from the Palace Gate Hotel & Resort. But actually they only have an indoor pool.

Staff not helpful, breakfast was awful, indoor pool was air conditioned and awfully cold, spa scheduling is a mess

hotel that uses a misleading name because it is almost identical to that of another hotel located 1 km away, and also uses very similar photographs because it uses the same interior design and style, so that the customer easily chooses a different building that has the identical name. Also, a serious case of a female staff scam in the bar making a mistake in exchanging dollars, which is very common in that Cambodian city ...