inside the mall

they don’t have switch to turn of lights

the price and location

the parking lot joins with mall so it was quite difficult to find parking especially weekend.

Affordable Always clean and beautiful Nice staff

Nothing particular

The room

Bfast

The location of the hotel. The friendly and professional staff. The style of the rooms and hotel The food is delicious.

Nothing

very modern and well furnished. beds are large and comfortable.

check in was difficult as they weren’t cohesive with booking.com. also, they never explained any details about when breakfast was - only that it would be on the 7th floor. in the room, it’s hard to find bathroom amenities like shampoo and soap as they are put in a drawer instead of displayed.

love the style and comfort. The customer service is great and friendly!

aircon is a little weak. More tissue and toilet paper should be available and plentiful.

Gym facility is good enough. The access to mall give a lot of convenience to guests.

The breakfast area is too crowded, maybe could improve further.

My first impression of the staff was that they are very customer oriented and always greeted the guests with a smile, clearly seen behind the masks. The rooms are spacious, clean and the shower is complete with toiletries. The hotel was conveniently connected to the mall which was a plus! The room is cleaned daily and the complimentary bottled water is highly appreciated. The breakfast has good variety selection of both local and continental dishes.

Nothing to complain about.

Breakfast was very good, a lot of options for Western and Indonesian foods. All of the staffs are very friendly and helpful. Massage and pool area were very good.

Pillows are too big

Clean and comfortable.

lovely rooms

everything is good

great service and exceptional staff

nothing

location was good, and right above a nice mall, staff also great

i dont think it is 5-star hotel. it is quite run down, water temp unstable, so-so breakfast quality.

The breakfast selection was really good. The room clean and the bed was very comfortable

We don’t have any complaints