The staff is simply excellent.

The room was a little hot and quite dry. Shanghai was dry during my stay, but I was surprised wake up feeling drier than Michigan’s winter.

Great breakfast, incredibly accommodating staff, beautiful pool. Loved our stay there- very convenient for the Minhang area.

The location was great and the breakfast was amazing. The club benefits are excellent, especially the afternoon tea. I strongly suggest you upgrade to it because it's good value for money. The facilities are good and the room is very comfortable.

There was a small mix up regarding fees but the deputy manager Sherry quickly rectified the situation which I am thankful for her fast response and good customer service skills! It is only a small thing I know but there should be tissues on the table when you're having breakfast because I am a messy eater and often need something to wipe my hands with tissue. It's a bit inconvenient to have to ask the waiter to get me some tissues. It's not the end of the world I know but just a suggestion for how they could do things better.

Fantastic beds, luxurious bathrooms with deep bath

Nothing