the pillows and the bed

the bathroom is clogged

This hotel is an oasis in the true sense of the word. You'll look forward to getting back when you've been out and it will leave you so well fed and rested that you'll be ready to take on Kampala again the next day. The receptionists are exceptional, and Shillah even more so. They define the term concierge and never once failed us and our multitude of queries on local culture, dos and don'ts, and must see places. The staff at La Pâtisserie are fantastic and always add to the ever pleasant dining experience. The rooms are incredible. They are modern, clean, and spacious. Moreover, they are wrapped in tranquil, manicured gardens. I spent my birthday here and the pleasant little surprises from the hotel didn't seem to stop. I felt special in a very special place.

I loved everything.

The customer care overall.

Nothing

excellent.

Staff are very courteous and honest. On the day of departure, I had forgotten my watch in the room. One of the employees saw it and handed it over to management who kept it safely for me. I collected it after two days of my departure. It is very rare to find such honest people in Uganda. I would recommend this hotel to any one who wants peace, good service and assured security. Thanks a million for your excellent service.

amazing aesthetic

Part of the restaurant complex Le Petit Village, so excellent food around the corner without having to leave the complex. A part from that, only negatives, I'm sorry. I stayed here several years ago, when it had just opened, but now the price is exuberrant compared to what you get. Quite a disappointment this time around!

Quite a disappointing stay! Seemingly everything went wrong.... -Messy checkin; taking time (20 min, yet I was the only person checking in) and two checkin ladies seemingly duplicating efforts and not fully knowing what to do. -Internet disfunctional; took 2 hours before someone could identify the correct wifi network and give me a suitable login. -Lock of door didnt work; had to wait for my key to be replaced. -I stayed in some type of loft made with a thatched roof. BIG room; but....dysfunctional AC; very outdated, small TV; toilet, bath and shower IN the room (zero privacy - maybe thats what they mean with 'boutique' hotel?); two tiny lamps for light (I had to use the torch on my phone to pack my suitcase at night prior to leaving as there was simply no light!). Old bed, stuffy air, dark... -VERY noisy. Both from outside the compound, as well as from other (quite drunk) guests who decided to have a party on their balcony. Dont expect to sleep a lot! -VERY expensive airport shuttle (triple the price of an Uber). OK, but would expect service then. Rather, the driver decided to cut corners and take the old Entebbe road instead of the express way (to avoid a couple of dollars toll pay). Almost missed my flight!

location

the air conditioning unit looked outdated and also the Tv needs updating

Huge rooms with comfy beds, coffee pods / water provided. Nice sized pool with good sun beds, 2 restaurants on site both amazing. Staff all friendly, especially general manager Patricia! Will definitely be back if we are ever in Kampala again.

If you like a silent sleep, don’t stay in room 4!

My husband and I we're delighted with our stay. The staff were friendly and helpful, and the facilities were a solid 10 out of 10. Breakfast was delectable each and every morning. We were honestly spoilt for choice. I was gutted we didn't get a chance to take a swim as it rained every day of our stay, but at least it gives me something to look forward to on our return 😉.

The design is nice and modern.

No ironing facilities in the room which I found strange for a hotel. how do you expect guests to iron clothes at night when housekeeping is not available 24x7

delightful spot

Breakfast ala card with a very good quality, nice and friendly stuff, big rooms with an interesting concept.

Due to the location in the city, you can hear the street, but on an ok noise level

beautiful little boutique hotel and complex in the heart of Kampala

very clean and nice staff members

room service is so expensive

the staff were all extremely friendly and helpful rooms were large clean and comfortable

The staff were amazing and very attentive!

The breakfast was exceptional. There was alot to choose from. Temperature in the room was great. The staff was always very friendly and helpful. Our kids enjoyed swimming in the pool. We will be staying here on our next visit.

The noise isolation between the rooms could be better. We could hear our neighbors talk at around 2am.