We stayed at Oberoi Grand Kolkata during late November 2023. Regardless that our reservation was made 4 months in advance for a premier room with balcony, just two days before arriving, we were informed that it would not be available but after exchanging emails we were then re-confirmed. However, upon arrival we were given a wrong room(luxury) with a balcony and finally we were changed to a premier room but without a balcony, a total disaster caused by the reservations department. It should be mentioned that near the second room assigned #464 there was construction work with hammering that stopped after our complaint. The hotel is beautiful and elegant but it is immersed in the middle of chaos that is perceived not only immediately when crossing the door but also from inside because political demonstrations are being held in front with the use of loud speakers. In short, we could not achieve the experience and tranquility that is expected in a property like this.We ate every time at the hotel and the quality of the food in both the restaurant and room service was excellent. The a la carte menu at the 363 restaurant was limited and several wines were not available.There was a wedding during our stay where the attendees were from a big group mostly from the USA and sometimes it was difficult to find a good table at breakfast or a lounge chair at the pool. I recognize that the staff made every effort to please us and that is appreciated, however we would not return.

Excellent room, amenities and food.

The hotel was excellent. However, 1) It did not have a sauna (standard in any 5 star) and 2) The area outside the hotel is extremely dirty and crowded

The property is an oasis in the bustling older part of central Kolkata. It’s very close to Park Street and many major attractions. The area immediately outside has gotten inundated in recent times with hawkers/ street vendors on rather generous sidewalks. It makes walking to Park Street challenging. It didn’t seem unsafe but just too crowded on the sidewalks to take advantage of the central location of Oberoi Grand by foot.

Amazing staff. Great service. Genuine & authentic in the way they care for the guests. Had a fantastic time.

Great stay all round .

An extraordinary customer services from all departments. Gratuities to individuals are not encouraged and hence all staff are motivated at the same level, At the end of a stay customer pays any gratuities as deemed fit.

This is an Amazing Old Grand hotel. If you can afford it, I would definitely stay here. The service is 6-star. One of my favorite hotels in the whole wide world. Highly recommended!

A great hotel and worth spending the money if you’re able. Very helpful staff, great breakfast buffet, rooms cleaned sometimes twice a day!, and a good location. Sometimes quite noisy but that’s not the hotel’s fault or responsibility. This is a great place to come back to after a long day walking the wonderful, crazy streets of this truly great city. Security staff at the gate really don’t need to salute guests.

Beautiful historical property

One of the best hotels I stayed in Kolkata.

Amazing stay. Excellent iconic hotel with staff to match. Cannot be faulted on anything

The Oberoi is a peaceful oasis in the middle of bustling chaos. The hotel itself is a beautiful heritage complex and the staff are amazing and attentive. The beautiful outdoor pool just tops it off. It was the best end to my short stay in India.

Aaron. Head concierge is brilliant at his job. All staff excellent

The quality of service from the staff compensated for the poor general condition of the property and it’s awful environment.

The Oberoi Grand is lovely in and of itself. It's located nicely in Kolkata as well. But what made my visit was the staff, who were interested in my comfort and in what I was seeing in town. They made my trip!

Heritage property well maintained classic furniture personalised welcome and cordial reception great breakfasts and choices of food options great staff service good spa experience good view from room comfortable bed we recommend this property

This hotel in the heart of Kolkata is a refugee and sanctuary, part of the charm and majesty that makes the City of Joy a destination of choice for many travelers heading to India. Staff are warm, genuine, thoughtful, and always add a personal touch to my stay. The Spa at the Oberoi has exceptional massages. Highly recommend.

Convenient, comfortable,

Right in the middle of the city .Convenient if you are there for work. Hotel is well maintained with very courteous staff. Hotel is a quiet and peaceful oasis in the middle of all the hustle and bustle.

Old world charm. Lovely staff and very clean rooms, albeit old rooms, but large.

There is no superlative to describe my stay. To say that it was exceptional is an understatement from the time I arrived until the time I left. Each and every single member of staff treated me as if I was a special member of their family. Every conceivable thing that I needed was accommodated- indeed they were proactive to provide me service which i didn’t realise i needed. It was a perfect stay and I was very sad to leave. That pool is amazing. I thank each and everyone of you for a very comfortable stay.

This hotel is superb - absolutely outstanding. Compared with the best in New York, Sydney, London and Paris, we would come back here first! All the staff were friendly, smiling, hard-working, smart as paint, professional and effective beyond anything we have previously experienced. They think outside the box: it hits you that they really enjoy their jobs, and they all speak excellent English. The dignified, low-profile period building beats its high-rise rivals hands down, with beautiful maintenance. The palm and pool courtyard has a clean, tropical elegance and is surprisingly quiet, thanks to Kolkata's adjacent large green space. The delicious food is world haute cuisine at normal hotel prices. We ate again and again in both the main and Thai restaurants. Breakfast was unbelievably good in choice and quality. The managers and waiters worked very hard to be attentive and helpful. The chefs came to the floor and talked at length about their dishes, which was really interesting. We have never experienced such quality and hard work with food served in our room, which was immaculate, clean, very comfortably furnished and with a sublime balcony view of the pool and palms like going back 100 years. The concierge worked extraordinarily hard for hours to make arrangements for us, where other hotels would have given up long before. Hotel transport was reasonably-priced, always punctual, friendly, well-driven and comfortable. The laundry came back pristine.

The service is exceptional but the property is a bit tired in the foyer & could do with a bit of a facelift. Other than that there is nothing I would have wanted to change. It’s a heritage property which is well looked after.

Top hotel. I liked the well appointed pool and extensive bespokke buffet breakfast menu options The staff and kitchen are super attentive. The housekeeping can be intrusive and it is not the most relaxed environment, sometimes overly fussy. I cannot fault the quality and attention to detail. Their standards are high and it is a luxurious haven away from yhe noise and bustle of Kolkata. I found myself wondering though, what was more important theiir rules or the needs of their guests? Iam glad I stayed there. Ido believe it is the best hotel in Kolkata but yhey need to chill a bit

Great hospitality and immaculate customer service.

Exceptional service

Staffs are excellent. They are the only reason I stayed 12 days at the hotel. Breakfast and dining quality and all the staffs starting from security guard are excellent. Areas outside the hotel particularly at the front has too many street hawkers on the sidewalks. Unfortunately, it is the normal sight of these areas of Kolkata. Hotel has no control over it. Hotel is trying to keep an antique look but the floor carpet and the furniture looks very old and feel dirty. These hotel can keep few rooms with an antique looks but should not sale it as a deluxe room where even the electrical outlet was not functioning. Everyday day cleaning person was keeping a piece of towel shaped cloth as a floor mat inside the bathroom. It crumbled when you open the the door because the door and the floor has no gap. We felt like we were living in grandfather's house. We grew up looking at the hotel as a standard of luxury but I was disappointed that this hotel did not maintained the standard of Oberoi names are famous for. Hotel needs renovation badly keeping the old wood work but mixing with the luxury to compete with the modern luxury hotels in the city.

Members of staffs are very professional and courteous.

Fabulous experience!

Beautiful and will maintained heritage property spoilt by the Hawkers in the arcade. A real eye sore, unsafe to walk outside.

This being a 130 year old property is well maintained and keeping the heritage touch. I would wish the property keeps it to this level for all the years to come. Staff has been great!