Amazingly friendly staff, walking distance to the old city and trams, very comfortable!

Very nice older property with and excellent staff.e

The staff was great

I had a delightful stay, and national Hotel Jerusalem. The staff record, courteous, professional, and helpful. The room was spacious and clean. There was a variety of food to choose from for breakfast. I would highly recommend this hotel.

Excellent staff, friendly hospitality and ready to assist

The hotel is very nice for what it costs. The rooms are clean and comfortable, and the lobby is very classy. You have easy access to the attached restaurant and coffee shop, and the heart of the Old City is only a 15 minute walk away. The complementary breakfast is diverse, and overall very good with a few mediocre pieces. The tub looked a little beat up, but the shower pressure was amazing. The only negative was that the toilet already had urine in it when i arrived.

Close to AlAqsa compound, staff were amazing, sadly room was very noisy with and toilet and bathroom was not clean on arrival which was dissapointing.

Zain was exceptionally helpful, he really went out of his way to ensure that my shuttle return to the airport was booked and daily ensured that taxi to other pick up venue's were booked. Thank you to Zain, Hayat and all the staff that made my stay comfortable. God bless you all.

Excellent service! Loved staying here!!! Staff is incredible. God bless in Jesus name.

Nice room. Great food. Helpful staff.

Close to the holy places, that was the best They have a good breakfast buffet They should wash the hallwsy carpet

The staff at the National Hotel Jerusalem was phenomenal! I can’t wait to come back again!

Very central, 8 minute walk from the Old Town. There are lots of shops in the immediate vicinity. The breakfast was very nice and provided a good opportunity to try some local dishes. The room was comfortable and well decorated. Communal areas such as corridors look a little dated compared with the rooms, but does it really matter? It's a great hotel for a trip to the Old Town and that's exactly what we wanted! Thanks to Sami (sorry if spelt incorrectly) on reception who gave us some helpful information on opening hours and where to visit.

The hotel is in walking distance from most of the Old City, but most every hotel is also in walking distance so not a huge plus. In our long trip to the Middle East, this hotel is the worst. The lobby and coffee shop is very acceptable. Once you are in the room area the carpets are worn, torn and dirty. There is the random stray cat and kittens roaming the halls so that adds to the smell. Most hotel bed sheets/duvet will hang down on each side and the end on the bed. In the National they not only did not hand down but were 4 inches narrower than the top of the bed. We were not covered. The shower was full of mold. Two times we had questions for the front desk and called.... No answer. so we went down and could only find a custodian, who in his defense, was very nice and attempted to help. Good luck with this one. We had paid in advance for 3 night and could only make it 2 nights. We threw away a paid night and went elsewhere. Good luck with this one.

We had an excellent time at the National Hotel. Staff was very friendly and helpful. Breakfast on the fifth floor was incredible.

We appreciated the last minute accommodations and friendliness/service. We got some of the last rooms available and so they were a bit more run down - but breakfast was fabulous.

Close to Old Jerusalem. Restaurant delicious. Staff very helpful. Liked the city flavor.

Property is walking distance to the old city Jerusalem and shopping stores around the area. The hotel has dinning and the food is great as well as a morning coffee with pastries which you can buy before starting your day. My stay was pleasant and would recommend to anyone that doesn’t want to be far apart from the old city Jerusalem.

The staff were all welcoming and excellent at National Hotel. The location was great to walk to the old city. The restaurant had vegan & vegetarian options and the food was wonderful, with generous portions! Would definitely stay here again

We walked to Herods gate and surrounding area felt very safe. Excellent breakfast, was able leave luggage last day for late flight. Should tell guest electric is controlled by card reader on wall

They assisted with a smile with every question and concern we had. The food was excellent with a wide variety of dishes, really enjoyed the breakfast, Tamar was an excellent waiter and was there to assist about every time we ate there. Within 10 min. Of the old city, but if you needed transportation they would jump right on it. For a place not rated 5 stars, the staff is 10 stars.

Food,air, all.customer service,

Our "deluxe double room" was very basic-I've seen better college dorm rooms. No cups or Kleenex in the room and the finish work in the bathroom was not complete. There was a strip of tile missing above the bathroom door, there were holes in the wall of the shower fixture, and when we used the faucet in the sink, we thought it was going to pull right out, since it was not secured. There was a huge crack in the outside window, the beds were very uncomfortable, and the hotel was incredibly noisy. There is a good selection of food for breakfast, provided you did not want something HOT! The scrambled eggs and other "hot" food were anywhere from lukewarm to downright cold. Unless you see 2 burners under the chafing dish for the eggs, pass on them. Housekeeping was inconsistent with replacing bath towels-sometimes we had 2 bath towels, 1 hand towel & a bath mat, sometimes only one bath towel was left & had to ask housekeeping for a second one, & the last day, no bath mat or hand towel. There was also only 1 extra pillow in the closet (2 beds should equal 2 extra pillows). Our room key card had to be re-programmed twice as it stopped working. Yes, it's convenient to Herod's Gate and the Rockefeller Museum, but with so many other hotels in the area, your money is better spent elsewhere.

The owner of the hotel is there every day, greeting guests in the lobby and checking on things in the dining room. You can tell the pride he has in it. The rooms are clean and housekeeping is prompt. The breakfast is very nice. The man at the cappuccino bar, Tamer or Tamem is so friendly, fun, and full of you. I loved seeing him each morning.

Hotel staff are friendly, hotel rooms are tired. No coffe tea in room. Room bathrooms need a deep clean and updating. Dining is buffet and reasonable priced for limited selection. No alcohol.

I liked the location. The staff is incredible and i met the owner such a gentleman

its near the religios sites

Filthy, dirty to the point of health hazard.

Great location! Free parking though need to get there earlier to be sure get available spot. Walking distance to Damascus Gate, bus and light rail stations.

Good location. Friendly staff. Nice atmosphere

My family and I stayed there for three nights. It's a perfect location outside the old city of Jerusalem. Very close and only 5 minutes walking to the gates. The people are very nice and professional. However, the hotel needs to be updated. I booked through hotels.com and the images were not the same as the room. The room was small and the bathroom was very wornout. I believe it was overpriced compared to other hotels with the same price. The AC was so loud we had to turn it off and open the windows which meant we'd be woken up by the non-stop honking of cars at 6am.

The men running the hotel were fantastic. Everything else was disgusting. The hotel room itself wasn't clean. I had to flip the mattress because they put it on with the tags where your head is supposed to be. The bathroom was DISGUSTING. Not what anyone would consider clean. The bedding looked like it had been slept on and not cleaned between guests. Hotel bath products were literally the exact same thing with "Shampoo/Conditioner" "Body Soap" labels.