Terrible parking situation, and a lack of transparency on the cost of parking $32/day/vehicle is disgusting. We didn’t realize the price until they charged our card. The restaurant “service” was terrible. Our waitress couldn’t even be bothered to walk to the end of the table to deliver my 70 year old mother’s breakfast. Instead she had to get up and grab it herself from the end of the table and take her back to her seat. The beds were uncomfortable and there were no warm comforters. The room was cold, the temp control would shut down once it was at 70 degrees. There were only thin sheets, so we wore extra layers of clothes to bed. Overall this was a pretty disappointing visit.

Lovely hotel and very friendly helpful staff. I’ll definitely stay again!

The only thing I would want would have been a paper room service menu instead of a qr code.

Convenient location, safe parking location in underground parking lot, though it is very tight parking and recommend a smallish vehicle. Staff was very friendly. Loved the shampoo/cream rinse brand in the shower. I appreciated the keurig coffee maker and fridge in the room.

I found the bed and pillows too firm, however these are truly personal preferences.

It was close to Kdays and Rogers Place 

The pool was closed because of a broken door knob and they did not clean our rooms. Lots of drug use outside of the building in front and side

Amazing staff amazing room and amazing food. There’s also a great pool I was unable to use but still very much loved our stay

Wish food could be included for an extra fee

Everything from entering in through the main doors to check out. The staff in the restaurant/lounge have great customer service skills and very helpful, as we were there for the first time. The décor, trendy and the room, comfortable as well as clean and spacious.

Parking. The 'provided' underground parking was extra $ and not well identified - just awkward for first time patrons. Make sure the location is correct if using an online 'taxi' service.

That it was close to the Edmonton Covention Center. The cookies!!! YUM!!! what a surprise!!

That you had to pay for parking that it wasnt not include

Location

Cleanliness and parking fee too high. My daughter woke with hives all over her body each morning! And when she asked to have the sheets changed twice, she was ignored. No one came to change the sheets. Parking is ridiculous! 32$ a day! I have never stayed anywhere that parking is that much at the hotel! Disgusting!

Staff, location and cleanliness. Very spacious room

Nothing

I travelled with the kids, somehow thought it was a continental breakfast, but when we saw the menu and prices we left

The extra bed was horrible with a spring that stuck out and ruined my new sweater. We checked out after one night. The location was deplorable, i was nervous checking in with the kids, Then the parkade doors are stupid and hard to get out safely, thank goodness we didn’t bring a larger vehicle. I dare you to put some pampered executive in a brand new BMW and try to get in and out of that parkade, jeepers

This is our first time staying with double Tree hotel by Hilton. Hotel facility is very clean and excellent location to access Edmonton convention Center. Great restaurant menu, wonderful Floir, Belinda and Liliia in dining lounge. Also, amazing customer service personnel Mustafa help me with my luggages on day of arrival.property accommodations facilities have large hot tub area & well equipped fitness centre. We attended our company annual convention in Canada.

Elevator malfunction, and bathroom vanity mirror lights does not work that mounted on the wall. And homeless passed out on sidewalk nearby.

Breakfast was good, with decent options. Presentation was good as kitchen was newly renovated and big.

There is no parking for the Hotel. It is paid parking on the top of whatever you paid for the room. Hotel is renovated from outside, but from inside rooms and bathrooms are basic or worse. Hot tub is huge but missing pool. So, not worth the money we paid for it.

all good.

Overcharge for breakfast. Total rip-off for a family of four. 22 dollars per adult and 16 per kid for breakfast. Breakfast plus tip for lady pouring coffee cost almost as much as the room and it’s just a basic serve yourself hotel crap basic breakfast. Shameful

The staff was totally amazing! 🤩 🤩🤩🤩🤩 5 Star Rating

The chicken wings.

not sound proof , was woken up several times by parties all night after a 7 hr drive to get here. The initial staff checking in was friendly but when I complained to cross shift when I finally came downstairs after the 3 time being weaken by loud guests, he was rude. No towels in the room when we first arrived, only 2 coffee pods and no breakfast . I will never stay here again. Hilton my ass, poor quality for big bucks.

I liked the restaurant area. the staff were amazing and the cookies lived up to their reputation. rooms we’re cozy and the view was amazing.

the location downtown was okay but not the best