Comfy rooms

-told I was able to get early checkin was not. -restaurant wasn’t open -spent 2 weeks trying to get my YSL prescription glasses back after housekeeping telling me they found them only to have the front desk lie and say they didn’t find them, once we talked to manager, they sent in the mail for shipping WE PAID FOR only to send us fake glasses that were not YSL, nor prescription and I don’t appreciate being lied to and scammed out of $700 glasses.

Super slow check in. (2-3 hour line to check in). Horrible valet

Phone did not work, did not have hot water. Small room. Staff couldn’t find my reservation at first.

Room was clean and comfortable

We paid a highly premium rate to stay within walking distance of the Taylor Swift concert. They clearly were not prepared nor able to execute 2 sold out nights in a row and we were not able to check in until almost 6pm with venue doors opening at 4:30 and check in supposedly at 4pm. We asked several times for early check in that was requested months in advance with no flexibility, and at the time of check in there were hundreds of guests also waiting in line with not enough clean rooms available to get everyone checked in and to the concert on time. If you are going to charge an outrageous rate for a special event, the hotel needs to be staffed appropriately and make the rate paid worthwhile. I would not trust this hotel again for being able to handle an in-demand event.

The property was in a great location, and the staff was very friendly.

Several issues. I paid $600 for a room with no air conditioning. Maintenance was supposed to fix it while my friends and I were attending a concert and it was not fixed when we returned at midnight. We also waited 20 min for the elevator because of the crowds and when we got to our room, our keys had been deactivated. The lady at the desk told us this happened because they needed to recharge the room to my card (even though I had already paid booking.com and had the receipt) because their was some sort of miscommunication between booking.com and the hotel. No one called me to let me know there was an issue, and locking us out of our room seemed absolutely ridiculous. The woman we spoke to in the evening charged my American Express again, and then said she knew nothing about our air not working… Although I called twice in the afternoon and spoke with Anthony. She said she could try and move us, but at this point it was midnight and my party was exhausted and ready to sleep. I spoke with Anthony in the morning, who apologized and said he was going to sort things out and give me a call. I have not received a call yet, but have called booking.com to work on getting the second charge removed. $600 is unbelievably expensive for 1 night in Detroit, but we paid it for convenience. Unfortunately, it was anything but that.

clean and good location

check in was terrible. if you drop a bag off early you can checkin starting at 3. the rest of us watched all this till exactly 4 when we could get checked in. we were 4th in line and it took 12 minutes for us so I pity the people at the end of the line.

Friendly personal

Booked online, was charged in advance and was told I could not get My AARP discount as I was already billed. Definitely want to know the secret to getting my discount

location

check-in process was horrible, valet services were terrible, hotel staff left guests waiting extended periods of time, and hotel bar/restaurant was never open during peak hours.

the location is amazing!

rooms were smaller than we hoped for the price we paid per night

Great service! Was close to our venue. Was very clean.

The doors shut very loudly and there was a barking dog at midnight. Super pricey.

The staff was friendly

It took more than 20 minutes to get checked in and then they sent us to a room that was occupied by other people. I swiped my key and walked right in on others. So we had to go back to the front desk and wait another 20 minutes for another room. This is all after trying to check in 6 hours prior but after waiting 30 minutes and only being at the 7th person out of 16 we decided to check in after our event.

Room was nice but the sheets had dirt stains on them

The bed had dirty sheets on them and wasnt clean woke up with a rash. Checked out early due to no beds ebing available.

Friendly staff

Bar closed early

Good location

Rooms smell cigarettes