The service was excellent, so welcoming and helpful. And a nice walk into the centre.

The staff, Deana and Flora, were excellent and helped us out of lots hustles as we had rough days in Florence. Especially Deana stayed late on Sunday to help sort out all the issues we faced when arrived at Florence. The hotel was nice and clean.

The shower cubicle was a bit small.

The staff were so helpful, they gave us excellent recommendations for food and things to see. We were late checking in and needed help with several things and everyone was so kind. The room was perfect, comfortable and very clean, and the breakfast was delicious. It's about 15/20 minutes to walk to the city centre, but it didn't even feel that long. There were also buses nearby so its a very conveniant location. Would definitely recommend this hotel!

The place is super clean, spacious and beautiful, full of art in a modern setting. It’s within walking distance from the city center and SMN station, in a quiet neighborhood and out of the overpriced area. The staff is friendly and attentive, always looking for ways to make you feel welcome and pampered. Breakfast buffet is great.

Nothing at all, my stay was flawless.

The staff, particularly Andrea, are extremely accommodating and willing to make your stay perfect. The room was huge for European hotel standards. The room had good lighting (natural and artificial), as well as elegant decor and furniture. Breakfast buffet had fresh products and good variety to choose from, while the restaurant space was nice and confortable.

Nothing, it was a perfect stay.

Wonderful staff--the friendly and helpful staff gave us excellent advice about the area, helped us arrange taxis to the station, and made themselves available for all out needs.

Very small but sweet hotel for little money. Rooms are clean and the location is just an easy 10-15 minutes walk from the city center away.

Breakfast and staff

Bed too small for a couple (1.40m width) Bad noise isolation from upper floors and street. AC not working

- our plan was not to take a hotel holiday, but to choose a place to spend the evenings while we were visiting the city. i think the hotel provides that. - there is a bus stop at the dock and it takes about 15 minutes by walking to the city center. - breakfast was less choice and sufficient.

- i think the process of entering the building at the first entrance is a bit complex. - we were on the same floor with the reception, that makes the room noisy.

The hotel is in a nice, quiet area, but at the same time close to the city center, 15 - 20 min walk. You have the best atractions of Florence at max 40 min walk from the hotel. The staff is great, the rooms are clean and tidy. Totally recomend

The staff, Andrea, were amazing. He was constantly communicating to ease arrival. He also went above and beyond to pack 2 box breakfasts as we had a few early siteseeing tour and wouldn't be able to grab something. He didn't hesitate in answering any of our questions or needs. I highly recommend this location to anyone. Thank you for the wonderful experience!!!!!!

Really enjoyed our stay here with my son to watch Edinburgh finest (Heart of Midlothian) play Fiorentina - Andrea was very welcoming and friendly, and the hotel was really nice. The room was very stylish and clean. The location is great - 15-20 min walk to the stadium, but also a nice walk into the city centre too, and it is in a quiet location - there is also a large supermarket and nice places to eat nearby which we really liked. It felt very safe walking back at night with my 11-year old son. Firenze was beautiful, and along with 4,000 other Hearts fans we had a great time, and were welcomed by the very friendly Firenze people. We would absolutely stay here again.

Nothing (except for the football result) - but we still had a great time in beautiful Firenze - we will be back to watch Fiorentina sometime, they are our favourite Italian team now.

Good: Very friendly staff, nicely furnished rooms. Small balcony, good breakfast fast wifi, good lighting concept Possibility of supervised parking good located

Not so good: To change floors you always need an access code to open the doors. This is sometimes a bit of a hindrance but I understand why it is done this way as the hotel is on the bottom 2 floors of a residential building.

Great location..

Everything was very good! Staff were really nice and the location is just a 10-15 min walk to the center. The woman in the reception was really helpful and gave amazing service. The room was also very clean and very comfortable.

The room was amazing, very modern and big, comfortable bed, super clean, amazing huge and renovated bathroom. AC. Balcony and nice deco. This hotel is better than other 3 stars and even 4 stars. 100% recommended.

It's not a big deal, but the hotel is inside a residential building and it's not in the center (15-20 min walking).