Elevator not working . It was hard to walk to a third floor with baby and the luggage . Because the elevator is not working .

Worst hotel stay ever. noise in parking lot all night, people wandering in for the continental breakfast every day. Elevators were broken requiring guests as well as staff to climb the stairs. Overall a horrible place to stay.

Very old. Mattress was in terrible shape. The room was clean. Breakfast was late and the coffee was so cold. They ran out of juice with about 7 people eating.

It was fine. In the middle of remodeling. No working elevator. Bare bones room. Thin doors, could hear everything while walking down the hall.

The elevator was broken and had been for weeks. My room was on the 5th floor. The "hot" breakfast served was disgusting sausage and hard boiled eggs. Horrible experience

1- Tha elevator wasn't working . 2- the only rooms available were on the 4 floor and above . 3- the heating unit was broke. 4- bad customer service. 5- bad smell on the hallways. 6- room 409 tissue box empty and broken 7-room 224 hair dryer not working

Check in was very quick. Man at desk very nice..I asked to change my room because of noise next door and they did but nothing available but fifth floor w no working elevator. Otherwise it was great stay. One star lost because of no elevator. I’m a senior. One star lost as no restaurant within safe walking distance.

Nothing was clean properly and my bathroom had a bubble and leak in the ceiling.

My toilet wouldn’t flush and there was poop in back of seat. Bed wasn’t made up

Lovely place to stay for a quick get away. Except for the Bed. They need to be replaced the mattress are very Hard.

Elevator was broken, pool was closed

We booked online so we had minimum interaction with the desk staff. When we arrived 2 male Spanish. Speaking employees came in behind us smelling like weed, they went behind the desk without even acknowledging us. The man at the desk barely understood us. Gave me room keys without asking For ID ..We asked if there was a microwave-no I asked if they had one in the lobby breakfast area -no….ok then..we loaded up the rolling cart with our stuff and headed for the elevator. The men yelled after us to say in broken English the elevator didn’t work. Our room was on the 3rd floor!!! The stairs were scary, cold and dirty. The hallway was new carpet and nice. Key card worked. The room was minimal. Furniture was old and chipped. No Bible, no clock, microwave or fridge. Beds and floors were clean at least. Bathroom was old, stained, and had no exhaust system. We were kept awake by loud Spanish voices and a crying baby . Also a beeping noise but it may have been outside. Breakfast was minimal. No microwave as we were told? All the guests looked like homeless people off the street and high school boys. And NOBODY spoke English I didn’t see a pool. I understand this location is being renovated but no excuse for the way they present hospitality

Broken sink the whole time if stay

Upon arrival was told elevator was out of service. Was suppose to be on higher floor and was put on 3rd floor. The hallway was stink of weed. The tv in the room did not work called front desk and no one came. Loved the room, the pullout couch was comfy to sit on. Bed was nice and comfy. Front desk she was friendly upon arrival.

Upon check in we were informed that the elevator has been out of service . Our room was located on the 5th floor and there was no way that either my husband nor I could walk up to the 5th floor with our luggage due to our health. Their website states that they have a bar/lounge and a restaurant. Neither of these were open for business. The heater/ac in the room was extremely noisy.

Great customer service, very clean rooms, the staff are all very professional, with positive mindset Next time I visit New Haven, I'll stay here again. : )

This hotel is operating as a homeless shelter

If your are under construction- the facility should probably close for guests

At first they had me and my wife on a double bed when the article says queen bed,and the room did not had a microwave or a mini fridge.so id make the call to the loby and the girl did took care of the situation nicely and professionally,switching me from an 8th floor to a 4th floor.and i thou that as you go up floors the rooms should get nicer but wasnt the case in the facility.one of the two elevator was out of service at the time of the check in.and this other room had more space but still with the issue of the bed being double when it should be a queen.Im a person with disabilities and i walk on 2 crutches.so the next day when we came back to the hotel,we find out that now the two elevators wore out of services.so i processed to talk with one of the three persons there and explain my situation to go up to the 4th floor in crutches and they all look at each other with no answers.it took me 20min. to reach the 4th floor,because my lungs health isues.and id processed to call expedia and explained the situation and they decided to call the hotel without an answer.also having the next day just a towel change.the bathroom wasnt clean up and the bed wasn't made up when i came back later that day.i didn't left a mess at the bathroom but the sink wasnt even clean and at the bed wasnt any personal items or luggage at all.

Nice. Clean. Convenient

Stayed on 7th floor elevator did not work entire time I was there

Very. Good customer service room was nice and clean. Everything is working in the room. Excellent.

Ok for 1 or 2 nights but not for a long stay. Not very clean.

Very noisy outside..lots of vehicles making noise. hvac in room was very noisy. Linen was pretty skimpy. Should have brought some ear plugs

Some staff polite

Good service and polite staff

Our stay was great we just needed a break from the house and kids. The front is under construction but that was fine. From check in to check out the staff was nice and friendly.

good place to rest

price is reasonable

Convenient to attractions and train station.

It's been good, close to the Metro-North Train Station like, 8 minutes away, the bed was clean the floors, the check-in agent was amazing, overall, I'm satisfied!!!

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