Food was good, lots of variety at the buffet. But still rather crowded. Baths are actually very nice, by a big running river. Nice view from the room. Rooms were clean. Staff offered and drove me to the bus station for free. I wish I knew they provided this service beforehand.

*Perhaps the crowds were due to golden week holidays, I cannot comment on other periods as this is the time I went. Far too many visitors crowd the limited facilities, making it a very poor experience for those who are looking for a quiet getaway. Much of the crowd appear to be day-trip visitors, many of whom are families, which makes it feel like staying guests are not valued, especially given the high price per night despite rather standard rooms. I was not comfortable using the lounge with free drinks at all as it was packed full throughout the day. I was only finally able to use the baths comfortably late at night when it's finally closed to day trippers. I only knew this after I noticed the low peak hours posted on the wall in the bath itself. Disappointing that the staff at the front counter were not able to give me this information when I asked during check-in. As many have said, the walls are also thin so you can hear your neighbours. Luckily people were quiet so there was no issue, but I could hear the sound of conversations now and then.

- Staff are friendly and accommodating. There was a slight language barrier, but the front desk attendant used Google Translate =D. - The Japanese style rooms are very spacious. - You can rent a private bath(onsen) for a great price! This is needed if you have tattoo's! - The dinners and breakfasts are wonderful, but can be very filling! Make sure you are hungry! - The shop on the ground floor is stocked full of great things and perfect for souvenirs and snacks. - There is an alcohol vending machine in the lobby! - The scenery is beautiful. - The lounge had a lot of great selections for alcohol at night and the self-playing piano was lovely. - I was taken to the bus station by a hotel employee because the trains stopped running due to an earthquake. Thank you!

- The rooms are not very soundproof. I could hear people in the hall and next door. - I wish there were vending machines on each floor for easy access. - The train to the hotel does not run very often. It is more convenient to catch a bus from Morioka.