The girl working at the front desk the day I checked in with made me feel like a family Member and a great friend. She was amazing and deserves an award!!!!

It was clean and had a nice room.

I didn't actually stay as planned. I contacted Orbitz two days beforehand and asked to ADD AN EXTRA DAY to my reservation and was informed that I could not due to it being a non-refundable booking. I told the agent I understood not being able to cancel, but not being able to add to my length of stay made no sense. He offered to contact the hotel on my behalf and I waited half an hour(!) before he came back and said Hampton was not willing to let me add a day. He asked if I wanted to cancel the reservation and I told him if I had to pay a penalty, I would just keep it and contact the hotel myself. Then he said there would be no penalty because the hotel had approved a complete refund. By this time I was rather peeved about the whole situation so I told him as long as it wasn't going to cost me, he could cancel it. And even after he said it was canceled, I continued to receive text and email reminders. (And requests like this one to review my stay. It still remains to be seen if I will get my refund or not.) The real kicker is that I went back later and it showed the same room and dates I wanted as available for a slightly lower price!

Clean and comfortable.

I will never support this company ever again. Planned a fun girl's trip and as soon as we walked into our room we were hit with a strong Marjuana smell. So bad that one of us were having breathing issues. Requested room change and was denied. Requested to rent another room and was denied. Staff did not accommodate at all and were incredibly rude. Had to move to hotel across the street 2 hours into our stay and they refused to refund, lied saying Expedia has to refund because it's third party. My sister called again to request a refund and they were disrespectful and hung up on her. Shame on you.

Great option!!

The only complaint here was that the parking for the property was full. The back side of the building has parking as well. Although the front desk attendant was notified several times based on her own admission that 2 fill size pick up trucks with trailers were taking up 13 parking spaces close to the entrance nothing was done. It was 23 degrees out that night when we arrived at midnight. After a very brisk walk all the way around the building we did find the hotel to be very nice.

Fabulous customer service and very clean and newly remodeled rooms. Highly recommend!!

Room was very comfortable and clean. Check In was super quick and Easy. Check In and other staff members were very friendly and attentive!!!

Truly unfortunate timing. There was a rowdy group of people that was present… management didn’t resolve situation for almost 2-2.5 hours. When we spoke with management in the morning, all we got was a “sorry”. Hampton inn is usually a solid family base, and it felt like it should’ve been dealt with quicker in the early wee hours of the morning.

We had an issue with kids slamming doors but the staff was prompt at taking care of the noise. Perfect weekend and the hotel was beyond quiet with it being fully booked never heard people passing room or talking. Definitely on our list to return. Staff was friendly and outgoing. The GM even helped me in our room.

Bathroom very clean. Bed a little too hard to my liking, but it would be fine for many people.

It would’ve been nice if I actually had the sofa sleeper that it stayed in my reservation. It had a chair. See picture

Clean facility with friendly staff. Very convenient location with great shopping and dining options.

Last minute trip to visit family in GR. 10/10. Will definitely stay here again.

Parking was a problem because a couple of large trucks were allowed to park horizontally, taking up close to 20 spaces. Was forced to park at the hotel next to the Hampton Inn. I was told this occurrence was unusual, but I was not offered an apology. Otherwise, my stay was great.

The rooms and facilities were up to date and in excellent condition.

Pleasant stay while in Grand Rapids overnight for business.

We always love our stays here. Friendly and great service. Generally one of the better breakfasts served as well.

Staff very friendly. Hotel was absolutely clean

Clean and quiet with friendly staff. they have been working on updates and it shows.

So far, so good.

Very clean

Able to check in early

Room was clean. Staff was pleasant

The service was amazing! There was some issues with the room, I let the person at the front desk know and she wrote it all down and said she would let someone know.

Well suited for our needs.

Staff was great and room was good. The only thing was the toilet has at least 3 inches of grime that was black in the toilet rim was gross.

Our smoke alarm had plastic wrapped around it and a rubber band. Our light is missing in the bathroom. Dust around areas from sanding or something. Overall happy with the place. Great location.

Decent hotel for price. Mattress ok but pillows not very comfortable. Help and desk staff excellent

Excellent staff, very clean and comfortable rooms. Great location.

Nice rooms, elevator kind of worried me first time we used it but didn’t break on us. Staff was nice and service was fast.