Heating unit would not allow peaceful sleep. Every 15 minutes made a loud noise that woke me up! AWFUL! Not sure room was cleaned and disinfected. Waking up with some kind of cold and congestion. Will not stay here again.

Room could have been cleaner. Would not be able to sleep on pull out mattress. Breakfast was, well, don't book for that. Front staff very friendly. Property easy to reach from airport. Close to NC museum of art. Dinner option 2 hotels away.

Need a better breakfast, that was disappointing.

Had to wait for room. Understand check-in is 4, but others were given rooms that arrived after me. I had asked for the 4th floor, assumed that is why I had to wait. Was eventually offered 4th floor. ?? The lady at the front desk was unconcerned. Took the room. Accommodations were typical other than the room provided only lukewarm water. I indicated this at checkout. The representative apologized. Approximately 200 for a one-night stay. Expected more. At least hot water. I have stayed there approximately 30 times. This will be my last.

No thank you

It was good, no issue found.

The property was really comfortable and quiet. There was an issue with my remote though for my TV, sometimes I would have to press extra hard on the buttons to get them to work.

Very nice hotel , nice room. I was a little disappointed in the breakfast choices though. Wish there had been a small microwave in the room. Everyone there was very nice !!!

Great stay easy quick check in. Breakfast included and not just fruits and muffins so that’s a plus. Only thing I can say is we didn’t have a microwave in our room. How do you have a fridge without the microwave. Idk if every room is like that but 217 has no microwave. The hotel itself was quiet and I enjoyed my stay. Next time I’m gonna need a microwave. It’s inconvenient to have to go to the lobby/breakfast area and warm up food especially when I’m not on the first floor.

Construction underway. i wasnt sure how to get in to register. An email or text would have been helpful to give a headsup Under construction come to side entrance. I wasnt sure if the place was open at first.

Stuck in room next to washroom and noisy next door neighbors. Access to hotel tricky tucked up on hill. Parking a premium.

This hotel was incredibly clean and the check in/check out staff were so friendly. Beds were comfy and the whole place was nice. No weird smells (which is GREAT compared to most hotels!) Pool was open & breakfast is offered. We would definitely come back to stay again if ever in this area!

The receptionist was not accommodating when I checked in informing her that I made a call about my early check in. Instead of saying let me check, she said, check in time is 4pm. Not even friendly.

There were some weird stains on the bedsheet towards one side. Was too tired to report and change rooms. So slept on the other side. Looked like someone had used the room and sheets weren't changed after.

Accommodations were very nice and clean. Staff very courteous.

Angelina on Night Shift was so welcoming and friendly. There are a lot of options in that area and I would return to this hotel just because the employee obviously loved her job and made me feel comfortable. Great customer service.

Don't ever put me near an exit door again. People were in and out all hours of the night and starting at 4:30 in the morning.

Customer service above and beyond…as usual!!! Great hotel,amenities.

This is a beautiful hotel, close to dining and shopping (if you have a car ... not great for walking there). The room was beautiful, comfortable and clean. The breakfast was good. The lobby staff was excellent. I would definitely return.

Good

The dining room staff were very friendly. There was nothing not to like about this hotel.

Everything was perfect

No restaurant

The woman in charge of the continental breakfast was wonderful! She was welcoming, accommodating and kept the area well stocked and clean. She made you feel like you were a guest at her home.

The staff was efficient and friendly. The beds were terrible.

Great staff, especially the gentleman who checked us in (he’s from orange burg). Very clean and well maintained properly.

The rooms at this Fairfield Inn were very clean but I am not sure I would pick this hotel again. The pro's were: very clean rooms, good air conditioning unit, nice staff, refrigerator in rooms, location is near restaurants and Crabtree Mall. The con's were: poor lighting in rooms, sink and bathroom are separate, "just okay" breakfast, pillows are not good, one way (not two-way) access to the main streets. If you are purely looking for a comfortable stay with no perks, this hotel will suit you fine. If you desire a really nice hotel "experience", I would suggest going elsewhere.

Great Experience.

Clean and tidy and helpful

Not walkable as there are no side walks around that area of town. Surrounded by a lot of other hotels, safe area. they put us on the first floor and there were bugs running around the floor. Dark Room facing the parking lot. Served it's purpose but wouldn't stay again.

Very clean and quiet

We stayed at five different hotels in three different States and the Fairfield Inn in Crabtree was our least favorite. It started when we checked in and only had three sets of towels for our family of four, the front desk made a note of it and ensured us that we'd get them and we never did. We had a four night stay here, and only had our room cleaned once. Everyone we spoke to said that the rooms get cleaned daily and seemed surprised that they weren't. We came down for breakfast five minutes before it was to end, i was just looking for cofee and a muffin. As i started to make my coffe the staff came out and started to place everything on a cart, she looked me in the eyes and carted it all away. I felt that maybe i should of been asked if i wanted something before it was carted away. I also witnessed attitude toward a little kid who dropped a couple of ice cubes as he was trying to fill the flimsy bag. I will say the overnight crew working the desk were the most helpful. The room itself was spacious enough for the four of us. The air conditioner made an awful noise but we didn't even bother to address it. I felt something going on at this hotel between the staff. If you do decide to stay here, just wait for the late shift crew to help you with your needs.