Just not enough staff on - check-in painful !

Our booking requested, a queen bed, non-smoking on a high floor. A 2nd floor room was offered (out of 7), they said they were unable to help. Reception are painfully slow, with a few guests in a queue staff seem in no hurry, leaving the desk or otherwise busy. Location excellent, it is quiet, but close to all the hustle and bustle, entertainment and sights to see of Dublin. The outside entrance is not easy to identify with smoky glass windows you have to buzz to gain entry - confusing on arrival, definitely could be better signposted. Signposting in the corridors could also be improved as the internal corridor doors or to the lifts look very similar to the guest rooms adjacent to them. The fire doors are unnecessarily stiff. Lifts are very slow and you can wait 3 or 4 minutes to use one. Use the stairs and the door at the bottom is locked. The room itself was modern clean and functional. Large TV, safe, tea/coffee making facilities, a nice bathroom with liquid soap and body lotion and a large powerful hot shower, with shampoo and conditioner too. There is no hanging space or drawers. A hairdryer and 3 good mirrors are provided. Aircon, good duvet, but pillows uncomfortable. Breakfast was good, lots of choice, good coffee, cooked breakfast, cereal, meats, cheese, croissants, danish, toast, plus waffle makers too. No fried eggs though just scrambled. On the whole new building, great location, modern with good facilities, just a few things take the edge off.

Super clean,?convenient and GRAT BUFFET BREAKFAST!

The Hotel was comfortable enough and Staff were very helpful.. Would stay there again!

When we checked in she mentioned we had a twin room, when we said that it should be a king she corrected and gave us key for room 211. When we opened door to our room we found it was already occupied! We went back to reception, and after explaining the embarrassment of this we were ‘upgraded’ to another room and given 2 drink vouchers. Our new room 405 was a queen bed so not really an upgrade but we were too tired to ask to change again. The rest of stay was OK, except for the 6am fire alarm on the 2nd morning. One of our friends on our trip had requested an accessible room as he is in a wheelchair, even though the room itself was open plan getting to the room meant going through 3 doors from the lift which he was unable to do on his own. He also had to deal with his wet room drain being blocked and flooding his room. Also 2 weeks after trip we are still waiting for our deposit to be refunded.

Lovely hotel with everything needed in a central location while also being quiet. The only improvement would be an espresso coffee machine in the room and/or more tea options

This was a very busy hotel. It was very crowded during the time we were there. The rooms are very small- suitable for a couple or single but not suitable for family. The "family room' included a double bed (not queen) and a "sofa bed" which was a low to the ground futon. When the sofa bed was open there was not room to have 2 suitcases open. Be forewarned that the Hotel bases your reservation on the # of people on the reservation and not the room type you request. I don't know if this is an Irish or European method but the front desk staff was very argumentative did not want to allow the "sofa bed" to be made up for 2 adults who did not want to share a double bed. It did not help that the rooms were not ready at check in time. On the positive, the included breakfast was very tasty and nutritious. Also the staff were flexible in allowing the children in our group to nap in the lobby while we waited for our rooms to be ready.

Due to a flight cancellation we arrived a day late. The hotel was excellent, keeping our rooms ready after I contacted them to explain our no show on the first day. Hotel is perfectly situation to explore Dublin. Reception area is large and modern. Rooms good size, well equipped and extremely clean. Buffet style breakfast gave a wide range to suit all tastes. Staff very helpful and friendly. If your visiting Dublin this would be an excellent choice of hotel. 10/10