Beautiful location and view, lots to do on site. The staff was very friendly and helpful. The pool and hot tubs were super clean. Plenty of chairs poolside to choose from, well lit for nighttime swimming. Beds were comfy, housekeeping made sure to get trash and provide clean towels every morning.

Elevators were very finicky, they would get "stuck" you would have to open and close the door several times to get it to "reset" and go. At times, that didn't even work, you would just have to wait and change to a different elevator. There weren't a lot of kitchen items, i.e. bowls, cooking utensils, pots. We made do with what was there but with a large family and cooking meals there it would have been nice to have more to work with.

Not much!!!

How they kept charging my credit card for envalid charges, even after I was home 3 weeks after my stay. I also paid for dayly room service that I never received. The place was filthy.

Staff was very unfriendly, room was dirty. Stains on blankets and sheets. Shower had mold on it. The whole facility smelled bad

The heated pool and lazy river was nice

Being charged twice for the resort fee online and also at the hotel, without any thorough response or help from Booking.com or the Grande Cayman on the double charging of the resort fee, after I called to dispute. I am a Priceline member and surprised that my reservation went through Booking.com. Not a fan. Parking area was tight to maneuver and loud when car alarms went off. Front desk attendant not clear and concise while communicating at check-in. Felt abandoned, inappropriately questioned and rushed. Not the best check-in experience. Pillows are uncomfortable. Too thick and hard. Rooms were eh. Carpets are yucky in the breezeway to the rooms. The waterpark slides/area wasn't available to my family at opening time at 9am because the employee was late to lifeguard duty.

everything 20/10

water areas and my rooms was so nice

Great amenities, location, and hotel activities. Bar and on-site restaurant a plus.

The water pressure was very low and no hot water on a couple of our days.

Location, parking cleanliness of facilities and room.

Two jacuzzis and pools not heated at all so the jacuzzi that was heated was filled with 12 pp at a time. Listen to the other reviews about housekeeping bathing in your room unannounced, no knocking or anything. I had just gotten back from getting ice and the housekeeper barged in with a key well after 1pm my second day. Thank God I was fully dressed and it was a woman! While checking in I heard another guest complaining to front desk associate that housekeeping came into her room while she was showering! Never got to use it. While attempting to add another nights stay my card was charged almost $400 and then Inwas told that because I refused to accept the fraudulent charge, wait for it to be reimbursed, still pay an extra night of almost $200 additional dollars l was told I had to leave by 1 pm as a “courtesy “. I was told the room would be an additional $129 minus fees and my card was immediately charged $360 before I even agreed to the rate. Manager was not accommodating nor did this hotel take accountability for the inconvenience. I left my vacation in a horrible mood. I was told SEVERAL times by the manager that my funds were refunded immediately and that it would take a few hours. It took 4 days for me to get my money back. Don’t use your bank card here! I should have known there I would be trouble, when I was checking in another guest was at the front desk for at least 20 minutes trying to sort out a fraudulent charge to her card. I’ve been to the beach at least 30 times and this has never happened.

The property was beautiful, very comfortable and clean.

The condo was beautiful, and the views were breathtaking. We had lots of space. The lazy river was amazing! The staff were helpful and friendly.

I wish I had more time to stay.

The ocean view was incredible at sunrise.

Zero service, called for extra blanket for sofa bed but no one sent anything both nights. If there’s a sofa bed there should be a blanket too. Rooms were outdated too and the reception area was understaffed.

That it was clean and had a great socker tub.

That p eople were setting off fireworks in the garage area and smoking weed.

clean rooms. comfortable beds. walks right out to the beach. good location.

All was good

never stayed before our trip it was amazing since was cool out all there pools except where water slide where heated so kids still got to swim

I was disappointed that the tiki bar wasn’t open neither did turtle bay but I understand it was off season

such a beautiful location. our apartment was absolutely perfect

plenty of room for the group we took. rooms are super nice and hotels views are amazing

no complaints

I loved the lazy river!!

The rooms were not what I had expected. Having my door open straight out to the parking deck made it difficult to sleep at night.

The room was very clean and nice. pools were nice and clean. Front desk people were wonderful and The breakfast was great!

Room front door was not installed correctly and does not open all the way... hard to get in/out. Also bath tub needs grab bars for safety and to get in/out. Would have liked cups in room.

The view

The room wasn't clean mold on lamps an dust an hair in the bathroom along with ketchup prints on the bathroom wall was horrible open the cabinet an saw two roaches so had to throw away the cooked food.. y'all charged for housekeeping an I cleaned an sprayed before I could've sit down .. please do BETTER shameful

what I love about the property, it was ocean front and great access to the beach. The indoor pool was nice for winter season and rainy days. The bed was comfortable and outdoor balcony was nice to enjoy the sunset. short drive to boardwalk and sky wheel. They have Starbucks in the lobby.

what I didn’t like about the property was the layout and instructions to get around was horrible. The map was no help at all for example the gym is on third floor but on the map it looks first floor. so many people were asking for instructions .Not all the hot tubs worked thru our stay which either it was cold or had chair in front with a close sign.Our room was smaller than I expected.

Beach view was not good